
- Quality Tools & Techniques
- 14 hours
Introduction
In today’s fast-paced business environment, recurring problems can cause significant disruptions, increase costs, and impact quality. Root Cause Analysis (RCA) is a structured approach that helps organizations identify the underlying causes of problems rather than merely addressing symptoms.
This comprehensive 2-day RCA training course equips participants with practical knowledge and skills to systematically analyze issues, identify root causes, and implement effective, sustainable solutions. Through real-world case studies, interactive exercises, and group discussions, participants will gain the confidence to apply RCA in their workplace to improve quality, efficiency, and business performance.
Objectives
- Understand the principles, benefits, and applications of Root Cause Analysis.
- Clearly define problems and distinguish between symptoms and root causes.
- Apply a structured RCA process using various analysis tools.
- Conduct effective problem-solving sessions within a team.
- Recommend and implement corrective actions to prevent recurrence.
- Document RCA findings in a clear and professional manner.
Duration
2 days | 9am – 5pm | 14 hours
Who Should Attend
This course is ideal for managers, engineers, supervisors, quality professionals, safety officers, and anyone responsible for solving recurring problems or improving operational performance.
Course Fees
Member Fee: $606.04
Non-Member Fee: $671.44
All fees stated are inclusive of Registration Fee and 9% GST.
Award of Certificate
Certificate of Completion will be issued to participants who have attended at least 75% of the course.
Course Content
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Introduction & Overview
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Purpose of RCA
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Relationship between RCA and Problem Solving
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Concept of RCA
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Definition, principles and RCA Process
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Types of root causes: technical, human, process-related
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Problem and Problem Solving
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Defining problems effectively
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The difference between symptoms and causes
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RCA and Analysis Tools
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The 7 Basic Tools
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5 Whys
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Window Analysis
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Force Field Analysis (FFA) and Fault Tree Analysis (FTA)
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Applying RCA in Systematic Problem Solving
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RCA process steps
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Integrating RCA with continuous improvement initiatives
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RCA SOP Cases
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Real-life examples of RCA application in various industries
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Recommend and Implement Solutions
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Correction, Corrective Action and Preventive Action, Adaptive Action
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Generating and evaluating corrective actions
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RCA Team Exercises / Group Discussions / Case Studies
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Practical application of RCA tools and Report Format
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Workshop Summary
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Key learning points recap
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Action plan for workplace implementation
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