Mr Tan Gheng Een


Amidst the emerging world of change and uncertainty, Quality Professionals continue to play an important role which SINGAPORE QUALITY INSTITUTE actively supports via its approved training programmes, and outreach events.

At the SQI AGM in June 2016, a new Executive Council (EXCO) was formed and I was privileged to be elected as the Chairman for the period of 2016 to 2019.

SINGAPORE QUALITY INSTITUTE continues to be the trailblazer in Quality
movement recognized in Singapore and regions afar. Apart from being the World Partner of American Society for Quality (ASQ), SINGAPORE QUALITY INSTITUTE also
established excellent ties with other renowned Quality organizations such as Chartered Quality Institute (CQI) UK, Asian Network for Quality (ANQ), China Association for Quality (CAQ), Korean Standards Association (KSA), and the World Alliance for Chinese Quality (WACQ).

In support of these partnerships, SQI actively participated in the:
– ANQ 2016 Congress held in Vladivostok, Russia, in Sept 2016
– ASQ World Quality Conference on Quality and Improvement held in Milwaukee in
May 2016
– Signing Ceremony of the Asian Service Forum between the KSA and SQI held in Seoul in July 2016
– Collaboration start up between SQI and the CAQ, Beijing commenced with the
provision of a Customer Service Excellence Programme at SQI for a 12-person
delegation in Dec 2016. As a follow-up, a joint CAQ/SQI initiative was raised at the ANQ Board meeting to introduce the Asian Service Excellence Award to recognise organisations who inspire a culture of service excellence and can serve as role models to catalyse a transformation in service within the Asia Region.

On the home front, the Education Committee launched some new flagship programmes such as:
– Certified Lean Expert
– Root Cause Analysis
– Risk Management
– Design for Six Sigma

The SQI leadership and EXCO organised a Strategic Planning Retreat in October 2016, at which the following Strategic Thrusts were identified:
– Quality Professional – creating career opportunities through various services
offerings by SQI
– Student Experience – rethinking and improving student experience from their signup to graduation
– Internationalisation of SQI – forging new and productive partnerships with
likeminded organisations in the field of quality
– Membership – Creating a professional identity for all the members
The Annual SQI Graduation Ceremony took place in November 2016 at the Furama
RiverFront Hotel. A total of 82 Graduands attended this event. Invited Corporate Guests included FMC Technologies, United Test and Assembly Center Ltd, ST Kinetics and Edwards Lifesicence.

SINGAPORE QUALITY INSTITUTE participated in the Bright Vision Hospital Charity
Drive in December 2016 embracing Corporate Social Responsibility.
With the aforesaid in mind, and on behalf of my fellow members from the Executive Council, I would like to express my sincere thanks and appreciation to the Advisory Panel, the Secretariat, all our Members, dedicated team of Trainers, Course Participants, Corporate Clients, and those who have contributed to the growth of our Institute.

Moving forward, we strive to achieve greater heights in the quest for excellence and talent development amongst the ranks from the SINGAPORE QUALITY INSTITUTE so as to be in the forefront of the quality movements.