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SQI
- Lean Tools
- 2 days
Course Objective
Lean Thinking is a philosophy aimed at eliminating waste while maximizing value. It’s a systematic approach focused on creating more value for customers with fewer resources.
Together with a set of Lean Practices, it can optimize efficiency and minimize waste in various processes.
Objectives
By the end of this training, participants will possess the knowledge and skills needed to implement Lean Thinking and practices in hotel operations, leading to waste reduction, cost savings, improved quality, enhanced productivity, and ultimately, elevated customer satisfaction and business success.
Duration
2 days (9am ~ 5pm)
Who Should Attend
This course is ideal for:
- Professionals and managers in F&B settings.
- Teams looking to streamline operations and improve customer satisfaction.
- Individuals interested in learning how to apply LEAN Principles in non-manufacturing settings.
Course Fees
Member Fee: $529.52
Non-Member Fee: $586.42
All fees stated are inclusive of Registration Fee, Exam & Certification Fees & 9% GST.
Course Content
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Introduction
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Overview of Hotel Industry
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Productivity in Hotel Industry
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Hotel Emerging Needs
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Key Challenges in Hotel Industry
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LEAN Thinking and Principles in Hotel Industry
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Key LEAN Hotel Methodology for productivity improvement
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Key LEAN Hotel Tools & Techniques
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Apply Measurement Tools
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Apply Analysis and Evaluation Tools
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Apply Lean Concepts & Systems for Operations Improvement
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Apply Control activities to sustain the productivity gain
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Lean Hotel case study and best practices
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Workshop exercises
Trainer
