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SQI
- Certified Courses
- 103 hours
Introduction
This comprehensiveprogram equips participants with advanced knowledge and practical skills to lead quality initiatives, transform organizational culture,foster excellence, and drive strategic improvements across diverse industries. Designed to prepare candidates for the SQI Certified Quality Manager (CQM) examination,the course emphasisesreal-world application of quality principles, tools and strategies—ideal for professionals seeking to advance their careers and achieve well-recognised certification.
Course Objective
By the end of the course, participants will be able to:
• Apply leadership principles to shape and reshape organisational culture and elevate performance
• Develop and deploy strategic plans using proven tools such as SWOT and Hoshin Kanri
• Manage critical organisationalelements: HR, finance, risk, and knowledge management
• Utilise quality management tools for problem-solving and process improvement
• Implement customer-focused strategies and supply chain management
• Evaluate organisational performance using metrics and continuous improvement frameworks
Duration
- 13½ days – includes ½ day Exam. at the end of the course (Exam. Timing:9:00am-1:15pm)
- Class timing, Saturdays: 8:45am-5:15pm
Who Should Attend
- Quality managers, directors, and professionals aspiring to effective leadership roles
- Individuals responsible for strategic planning, process improvement, or organisational excellence
Pre-Requisites
- A Diploma or Degree with at least 5 years working experience in the quality field
Course Fees
Member: $5,816.77
Non-Member: $6,436.91
(All Fees stated are inclusive of Registration& Exam. Fee and 9% GST)
Award of Certificate
Certificate of Successful Completionissue to participants who:
- Attend at least 75% of sessions
- Complete all trainer assigned tasks
- Pass the Certification Examination
Course Outline
The SQI CQM course offers a structured approach to mastering leadership principles, strategic planning &deployment, key organisational elements such as HR, finance, risk, and knowledge management. It includes practical application of quality tools for problem-solving and process improvement, measurement and metrics, customer-focused strategies, supply chain management, and training &development—ensuring readiness for both certification and real-world challenges.
SQI CQM Certification Knowledge Domain (CKD) – 103 hours
Course Content
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ORGANISATIONAL LEADERSHIP
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Organisational structures & culture
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Roles and responsibilities of leaders and managers
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Change management strategies
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Constraint management
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Motivational and influencing techniques
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Conflict resolution techniques
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Employee empowerment principles
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Team Processes
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Types of teams and their roles
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Team formation and evolution stages
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Team building and facilitation techniques
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Leadership within teams
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Team performance evaluation methods
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Recognition and reward systems
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The Quality System
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Quality function, mission and policy
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Quality planning and deployment
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Review and evaluation of system effectiveness
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Integration with organisational strategies
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CUSTOMER-FOCUSED ORGANISATIONS
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Core management principles and styles
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Total quality management (TQM) concepts
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Organisational structures and business systems
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Staffing and human resource management
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Financial management basics
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Risk management framework
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Knowledge management practices
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Communication
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Fundamentals of effective communication
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Techniques for clarity and influence
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Communication in a global and virtual environments
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Technology-enabled communication tools
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Project Management
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Supply Chain Management
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Planning and estimation tools
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Monitoring and measuring project progress
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Documentation and control procedures
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Environmental Analysis
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Legal and regulatory factors
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Market forces, industry trends
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Stakeholder analysis
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Technology trends and internal capabilities assessment
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S.W.O.T. analysis
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Customer and employee feedback systems
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Internal capability analysis
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Strategic Planning & Assessment
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Strategic planning models and techniques
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Competitive benchmarking and comparisons
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Formulating quality policies
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Aligning strategic and operational plans
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Resource allocation and goal setting
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Metrics that drive organisational performance
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Strategic Plan Development
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Ensuring integration between strategic and other plans
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Deploying strategic goals and objectives into operational plans and improvement projects
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Resource allocation planning activities
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Problem-Solving Tools
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Seven basic quality tools
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Seven management and planning tools
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Root cause analysis, Plan-Do-Check-Act (PDCA) cycle – continuous improvement methodology
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Tools for innovation and creativity
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Theory of constraints
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Measurement: Assessment & Metrics
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Statistical analysis and Statistical Process Control (SPC)
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Process capability indices
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Reliability and validity concepts
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Qualitative and quantitative assessments
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Survey analysis
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Benchmarking: internal and external
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Process Management Approaches - I
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Process goals
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Process analysis and documentation
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Theory of variation
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Process Management Approaches - II
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Cost of quality
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Trend analysis
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Lean tools and continuous improvement
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AI/ML Applications in Quality Management
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AI/ML applications in quality domains
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Implementation considerations
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Customer-Focused Organisation – Identification & Segmentation
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Internal customers (IC)
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External customers (EC)
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Building a customer-focused culture
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Customer Satisfaction
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Kano model – Understanding needs and satisfaction drivers
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Customer satisfaction strategy
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Providing the best customer service
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Customer Relationship Mgmt. & Commitment
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Customer relationship mgmt. (CRM) & commitment
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Communication & customer commitment and their linkage
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Customer retention and loyalty
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Anticipation of customer expectations, priorities & needs
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Deploy the voice of the customer through QFD
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Supply Chain Management
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Supplier selection and evaluation
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Communicating requirements effectively
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Supplier performance assessment and feedback
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Supplier improvement strategies and certification programs
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Partnerships and alliances
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Logistics and supply chain management
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Quality Models
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US Malcolm Baldrige National Quality Award (MBNQA)
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ISO 9000 series standards
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Other global quality frameworks
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Training and Development
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Alignment with strategic goals
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Training needs analysis
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Curriculum development and delivery methods
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Evaluating training effectiveness
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Techniques for evaluating training effectiveness
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Trainer
