CERTIFIED QUALITY MANAGER

103 Hours

All levels

92 lessons

0 quizzes

0 students

Overview
Curriculum
Instructor

Introduction

This comprehensive program equips participants with advanced knowledge and practical skills to lead quality initiatives, transform organizational culture, foster excellence, and drive strategic improvements across diverse industries. Designed to prepare candidates for the SQI Certified Quality Manager (CQM) examination, the course emphasises real-world application of quality principles, tools and strategies—ideal for professionals seeking to advance their careers and achieve well-recognised certification.

Course Objective

By the end of the course, participants will be able to:

• Apply leadership principles to shape and reshape organisational culture and elevate performance
• Develop and deploy strategic plans using proven tools such as SWOT and Hoshin Kanri
• Manage critical organisational elements: HR, finance, risk, and knowledge management
• Utilise quality management tools for problem-solving and process improvement
• Implement customer-focused strategies and supply chain management
• Evaluate organisational performance using metrics and continuous improvement frameworks

Duration

13½ days – includes ½ day Exam. at the end of the course (Exam. Timing: 9:00am-1:15pm)
Class timing, Saturdays: 8:45am-5:15pm

Who Should Attend

Quality managers, directors, and professionals aspiring to effective leadership roles
Individuals responsible for strategic planning, process improvement, or organisational excellence

Pre-Requisites

A Diploma or Degree with at least 5 years working experience in the quality field

Course Fees

Member: $5,816.77
Non-Member: $6,436.91

(All Fees stated are inclusive of Registration& Exam. Fee and 9% GST)

Award of Certificate

Certificate of Successful Completion issue to participants who:

Attend at least 75% of sessions
Complete all trainer assigned tasks
Pass the Certification Examination

Course Outline

The SQI CQM course offers a structured approach to mastering leadership principles, strategic planning &deployment, key organisational elements such as HR, finance, risk, and knowledge management. It includes practical application of quality tools for problem-solving and process improvement, measurement and metrics, customer-focused strategies, supply chain management, and training &development—ensuring readiness for both certification and real-world challenges.

SQI CQM Certification Knowledge Domain (CKD) – 103 hours

Curriculum

20 Sections
92 Lessons
103 Hours

Expand all sectionsCollapse all sections

ORGANISATIONAL LEADERSHIP
7
- 2.1
  Organisational structures & culture
- 2.2
  Roles and responsibilities of leaders and managers
- 2.3
  Change management strategies
- 2.4
  Constraint management
- 2.5
  Motivational and influencing techniques
- 2.6
  Conflict resolution techniques
- 2.7
  Employee empowerment principles
Team Processes
6
- 3.1
  Types of teams and their roles
- 3.2
  Team formation and evolution stages
- 3.3
  Team building and facilitation techniques
- 3.4
  Leadership within teams
- 3.5
  Team performance evaluation methods
- 3.6
  Recognition and reward systems
The Quality System
4
- 4.1
  Quality function, mission and policy
- 4.2
  Quality planning and deployment
- 4.3
  Review and evaluation of system effectiveness
- 4.4
  Integration with organisational strategies
CUSTOMER-FOCUSED ORGANISATIONS
7
- 5.1
  Core management principles and styles
- 5.2
  Total quality management (TQM) concepts
- 5.3
  Organisational structures and business systems
- 5.4
  Staffing and human resource management
- 5.5
  Financial management basics
- 5.6
  Risk management framework
- 5.7
  Knowledge management practices
Communication
4
- 6.1
  Fundamentals of effective communication
- 6.2
  Techniques for clarity and influence
- 6.3
  Communication in a global and virtual environments
- 6.4
  Technology-enabled communication tools
Project Management
4
- 7.1
  Supply Chain Management
- 7.2
  Planning and estimation tools
- 7.3
  Monitoring and measuring project progress
- 7.4
  Documentation and control procedures
Environmental Analysis
7
- 8.1
  Legal and regulatory factors
- 8.2
  Market forces, industry trends
- 8.3
  Stakeholder analysis
- 8.4
  Technology trends and internal capabilities assessment
- 8.5
  S.W.O.T. analysis
- 8.6
  Customer and employee feedback systems
- 8.7
  Internal capability analysis
Strategic Planning & Assessment
6
- 9.1
  Strategic planning models and techniques
- 9.2
  Competitive benchmarking and comparisons
- 9.3
  Formulating quality policies
- 9.4
  Aligning strategic and operational plans
- 9.5
  Resource allocation and goal setting
- 9.6
  Metrics that drive organisational performance
Strategic Plan Development
3
- 10.1
  Ensuring integration between strategic and other plans
- 10.2
  Deploying strategic goals and objectives into operational plans and improvement projects
- 10.3
  Resource allocation planning activities
Problem-Solving Tools
5
- 11.1
  Seven basic quality tools
- 11.2
  Seven management and planning tools
- 11.3
  Root cause analysis, Plan-Do-Check-Act (PDCA) cycle – continuous improvement methodology
- 11.4
  Tools for innovation and creativity
- 11.5
  Theory of constraints
Measurement: Assessment & Metrics
6
- 12.1
  Statistical analysis and Statistical Process Control (SPC)
- 12.2
  Process capability indices
- 12.3
  Reliability and validity concepts
- 12.4
  Qualitative and quantitative assessments
- 12.5
  Survey analysis
- 12.6
  Benchmarking: internal and external
Process Management Approaches - I
3
- 13.1
  Process goals
- 13.2
  Process analysis and documentation
- 13.3
  Theory of variation
Process Management Approaches - II
3
- 14.1
  Cost of quality
- 14.2
  Trend analysis
- 14.3
  Lean tools and continuous improvement
AI/ML Applications in Quality Management
2
- 15.1
  AI/ML applications in quality domains
- 15.2
  Implementation considerations
Customer-Focused Organisation – Identification & Segmentation
3
- 16.1
  Internal customers (IC)
- 16.2
  External customers (EC)
- 16.3
  Building a customer-focused culture
Customer Satisfaction
3
- 17.1
  Kano model – Understanding needs and satisfaction drivers
- 17.2
  Customer satisfaction strategy
- 17.3
  Providing the best customer service
Customer Relationship Mgmt. & Commitment
5
- 18.1
  Customer relationship mgmt. (CRM) & commitment
- 18.2
  Communication & customer commitment and their linkage
- 18.3
  Customer retention and loyalty
- 18.4
  Anticipation of customer expectations, priorities & needs
- 18.5
  Deploy the voice of the customer through QFD
Supply Chain Management
6
- 19.1
  Supplier selection and evaluation
- 19.2
  Communicating requirements effectively
- 19.3
  Supplier performance assessment and feedback
- 19.4
  Supplier improvement strategies and certification programs
- 19.5
  Partnerships and alliances
- 19.6
  Logistics and supply chain management
Quality Models
3
- 20.1
  US Malcolm Baldrige National Quality Award (MBNQA)
- 20.2
  ISO 9000 series standards
- 20.3
  Other global quality frameworks
Training and Development
5
- 21.1
  Alignment with strategic goals
- 21.2
  Training needs analysis
- 21.3
  Curriculum development and delivery methods
- 21.4
  Evaluating training effectiveness
- 21.5
  Techniques for evaluating training effectiveness

Hello!

We are happy to see you again!

Login to your account

Register to start learning

CERTIFIED QUALITY MANAGER

CERTIFIED QUALITY MANAGER

Introduction

Course Objective

Duration

Who Should Attend

Course Fees

Curriculum

SQI

Modal title