Course Content
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INTRODUCTION TO DESIGN THINKING
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Key stages of Supply Chain Management
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Step to craft insight
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Use drawing as a facilitation tool
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Analyse information using Customer Journey Map and Empathy Map
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How to map customer journey?
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Synthesise information, reframe the challenge, crafting the insights
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BRINGING AGILITY TO DESIGN THINKING & PUTTING IT ALL TOGETHER
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The seven rules to perform a structured ideation
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Prototype ideas and the design principles
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Co-create and test ideas
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Build or sketch out the selected ideas
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Minimum Value Product assessment of your prototype
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Sharing the prototype and collect feedback
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Implementation concepts
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