Agile Coaching
Introduction: An Agile coach helps scale Agile project management processes across multiple teams or throughout an entire organization. A quality professional who is trained as an agile coach helps organizations, teams and individuals adopt agile practices and methods while embedding agile values and mindsets. The goal of an agile coach is to foster more effective,…
COST-BENEFIT ANALYSIS – UNDERSTANDING & IMPLEMENTATION
Introduction Cost benefit analysis is concerned with the theory and application of criteria for investment decision-making. The purpose of this course is to develop an understanding of the principles of cost benefit analysis and to indicate the usefulness and limitations of the method by way of project evaluations and other varied examples on its implementation….
DESIGN THINKING AND INNOVATION
Introduction Disruption is all around us, and it is making its way to every organisation in every industry. For professionals, the opportunity to affect an organisation’s transformation through innovation has never been greater. For organisations, the need to leverage the skills and abilities of their workers has never been more urgent. Knowing how to innovate…
Effective Project Management
Introduction: Project Quality management is the process of defining quality standards for the deliverables of a project as well as the quality assurance measures to guarantee those standards are met. In project management, quality is simply what the customer or stakeholder needs from project deliverables. It is also a combination of quality planning, quality assurance…
LINE BALANCING TECHNIQUES FOR OPERATIONS MANAGEMENT
Introduction Line balancing is used to minimise idle time and remove potential bottlenecks within a process. Effective line balancing forms the core of every successful organisation as the strive to increase productivity without incurring unnecessary costs gathers steam. Factors contributing to high costs such as excessive overtime and manpower, high level of inventory and idle…
Managing Difficult People
Introduction: Our comprehensive 2-day course designed to equip you with the invaluable skills necessary for effectively managing difficult personalities in the workplace. We understand the challenges that arise when navigating through diverse personalities, and our course aims to provide you with practical strategies and insights to transform challenging interactions into opportunities for growth and collaboration….
Quality Business Writing
Introduction: Business writings (letters /reports /proposals) are formal means of communication. Quality business write-ups can convey concise & precise information, request desirable actions or make required decisions. Quality write-ups play a key role in building and maintaining professional image of the writer and his / her business organisation. Quality write-ups can also positively impact the…
TECHNICAL WRITING 101
Introduction Reports are the lifeblood of decision making and monitoring in business. Ideally, they provide relevant, vetted information that allows a reader to easily understand both context and implications and make an informed decision. However, too often, important information is buried and organisation is muddled. And, writing a report can feel like a time-draining burden….
THE FUNDAMENTALS OF BUSINESS PROCESS REENGINEERING
Introduction Business Processing Reengineering (BPR), as defined by Michael Hammer, is the essential re-thinking and radical redesign of business processes to bring about dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed. BPR advocates that organisations return to the basics and reexamine their very roots and aim for total…