CERTIFIED QUALITY MANAGER

Course Content

Total Training Hours: 101 hours

  • ORGANISATIONAL LEADERSHIP  0/3

    • Lecture1.1
      Organisational Leadership
    • Lecture1.2
      Team Processes
    • Lecture1.3
      The Quality System

  • QUALITY MANAGEMENT TOOLS  0/4

    • Lecture2.1
      Problem Solving Tools
    • Lecture2.2
      Measurement: Assessment and Metrics
    • Lecture2.3
      Process Management Approaches I
    • Lecture2.4
      Process Management Approaches–II

  • PRINCIPLES OF MANAGEMENT  0/3

    • Lecture3.1
      Principles of Management
    • Lecture3.2
      Communications
    • Lecture3.3
      Project Management

  • CUSTOMER-FOCUSED ORGANISATIONS  0/3

    • Lecture4.1
      Customer Identification and Segmentation
    • Lecture4.2
      Customer Satisfaction
    • Lecture4.3
      Customer Relationship Management and Commitment

  • STRATEGY PLAN DEVELOPMENT AND DEPLOYMENT  0/3

    • Lecture5.1
      Environmental Analysis
    • Lecture5.2
      Strategic Planning and Assessment
    • Lecture5.3
      Strategic Plan Deployment

  • SUPPLY CHAIN MANAGEMENT, QUALITY MODELS, TRAINING & DEVELOPMENT  0/3

    • Lecture6.1
      Supply Chain Management
    • Lecture6.2
      Quality Models
    • Lecture6.3
      Training and Development
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