Course Content
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Introduction
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Overview of Hotel Industry
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Productivity in Hotel Industry
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Hotel Emerging Needs
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Key Challenges in Hotel Industry
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LEAN Thinking and Principles in Hotel Industry
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Key LEAN Hotel Methodology for productivity improvement
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Key LEAN Hotel Tools & Techniques
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Apply Measurement Tools
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Apply Analysis and Evaluation Tools
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Apply Lean Concepts & Systems for Operations Improvement
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Apply Control activities to sustain the productivity gain
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Lean Hotel case study and best practices
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Workshop exercises
