On behalf of World Alliance for Chinese Quality and Singapore Quality Institute, we would like to warmly welcome all participants to the 3rd WACQ Summit to be held in Singapore on the 8thNovember 2018 at the NTU@One-North (Nanyang Technological University). Positioned as a vibrant business hub and increasingly-resilient on Services and Quality Excellence, Singapore offers a unique blend of showcases on quality advancements not only in service and innovation, but also considerable impact to the scientific and technology research on quality having academically-endowed with such world-ranking, research-intensive universities and internationally-renown facilities located here.
The theme of the 3rd WACQ Summit ͞Towards Service Quality Excellence͟ addresses the challenges that we are facing within and outside Asia. Well-prepared and transformed organizations with superior and consistent service quality experience and culture seemed to be able to thrive more competitively in this technologically advanced and digital age by forging ahead to overcome the odds confronting them.
Singapore also plays as a vital role in validating service quality performances to enable organizations to gain recognition locally and internationally.
I am confident through this Summit, that we can share and gain experiences from service quality practitioners and professionals on how to create cohesive customers’ intimacy through various service innovative means in achieving best practices.
WACQ Summit organizers invite you to come forward to share your experience on all fields relating to Service Quality Excellence. Please do not hesitate, this is the time to act, just send in your presentation and be among the first to be recognized as the Best-in-Class!
Just listening to the Best-in-Class presentations may not seem adequate, participants are encouraged to join us in the Technical Visits on the following day to see for yourselves how the Best-in-Class organizations conduct themselves. Take home with you a tip or two!
WACQ and Singapore Quality Institute warmly welcome you to the 3rd WACQ Summit – See you all in Singapore!
WACQ – Brief History:
The World Alliance for Chinese Quality (WACQ) was “co-sponsored” by the Chinese Association for Quality (Beijing), Chinese Society for Quality (Taipei), Hong Kong Society for Quality (Hong Kong), and Singapore Quality Institute (Singapore) in 2015.
The mission of the alliance is to build a quality communication platform for all Chinese around the world, cohesively engaging them in quality for global business, building quality management systems with Chinese characteristics, and striving to enhance the Chinese quality management practices, quality image, and to promote excellence in Chinese quality culture.
8 November 2018, Thursday
0900 – 1730 hours
Keynotes and Paper Presentation
9 November 2018, Friday
0830 – 1400 hours
*Subject to seat availability (registered participants will receive confirmation email for Technical Visits)
For enquiries: email@example.com