Course Content
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Introduction to Business Process Reengineering (BPR)
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Definition of BPR
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History of BPR
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Benefits of BPR
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Principles of BPR
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BPR readiness
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Process analysis using method study questions
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Goals of BPR
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Attributes of customer-friendly services
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BPR case study
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Ford Motors
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Kodak
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Taco Bell
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Reengineering opportunities and tactics
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Prepare for reengineering
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Map and analyses as-is process
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Design to-be process
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Implement reengineering process
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Improve the reengineering process continuously
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BPR best practices and guidance
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Challenges in a BPR exercise
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Critical success factors
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Changes occasioned by BPR
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