THE FUNDAMENTALS OF BUSINESS PROCESS REENGINEERING

Course Content

Total Training Hours: 14 hours

  • Introduction to Business Process Reengineering (BPR)  0/4

    • Lecture1.1
      Definition of BPR
    • Lecture1.2
      History of BPR
    • Lecture1.3
      Benefits of BPR
    • Lecture1.4
      Principles of BPR

  • BPR readiness  0/3

    • Lecture2.1
      Process analysis using method study questions
    • Lecture2.2
      Goals of BPR
    • Lecture2.3
      Attributes of customer-friendly services

  • BPR case study  0/3

    • Lecture3.1
      Ford Motors
    • Lecture3.2
      Kodak
    • Lecture3.3
      Taco Bell

  • Reengineering opportunities and tactics  0/5

    • Lecture4.1
      Prepare for reengineering
    • Lecture4.2
      Map and analyses as-is process
    • Lecture4.3
      Design to-be process
    • Lecture4.4
      Implement reengineering process
    • Lecture4.5
      Improve the reengineering process continuously

  • BPR best practices and guidance  0/3

    • Lecture5.1
      Challenges in a BPR exercise
    • Lecture5.2
      Critical success factors
    • Lecture5.3
      Changes occasioned by BPR
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