- 14 hours
This Root Cause Analysis course is designed to equip the participants with the knowledge and skills necessary to facilitate effective problem analysis. This course covers the systematic problem identification and the use of logic, data and process analysis to understand the problem, followed by root cause analysis and the recommendation of corrective actions to resolve the problem. The pertinent process of the verification of the effectiveness of the corrective actions and its integration to the overall business of the organisation to prevent recurrence will be discussed and demonstrated with quiz and case studies.
2 days | 9am – 5pm | 14 hours
Who Should Attend
Executives, Managers and Supervisors for Development, Manufacturing and Service sectors. Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators and anyone who wants to improve their ability to solve recurring problems and to drive productivity with measurable outcomes.
Registration Fee of S$17.28 apply.
All fees stated are inclusive of 8% GST
Award of Certificate
Certificate of Completion will be issued to participants who have attended at least 75% of the course.
DAY 1: INTRODUCTION
DEFINING THE PROBLEM FROM THE SYMPTOM OBSERVED IN THE WORKPLACE
UNDERSTANDING THE PDCA, ROOT CAUSE ANALYSIS (RCA) PROCESS AND IT’S SEVEN FACTS
RCA TEAM FORMATION AND THE TEAM DYNAMICS
- 5 Whys and Beyond (Process Flow & etc)
- Cause and Effect Chart creation
- Incidents mapping development with barriers analysis
DATA COLLECTION AND ANALYSIS
- Population versus sampling; options for sampling
- Tools for opinions or less precise data
- Tools for discrete and continuous data analysis
- Tools for softer type data
METHOD OF ESTABLISHING THE CRITICAL FACTORS
DAY 2: METHOD OF ESTABLISHING THE ROOT CAUSES
SOLUTION OPTIONS ANALYSIS AND SELECTING THE BEST FIT
- Feasibility and Solution effect analysis
PLANNING AND PREPARING THE PROPOSAL
METHODS OF EVALUATING THE EFFECTIVENESS OF CORRECTIVE AND PREVENTIVE ACTIONS
- Biases that affect RCA
- Organisational culture
- Structures of organisation