Course Content
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WHAT IS QUALITY?
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Quality of Design
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Quality of Conformance
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Quality Control Circle
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Cost of Poor Quality
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Total Quality Control
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QC Circle Tools.
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PDCA CONCEPT (SEE EXAMPLE AS ABOVE)
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DATA COLLECTION AND ANALYSIS
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BRAINSTORM
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PARETO ANALYSIS
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CAUSE-AND-EFFECT DIAGRAM
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PIE AND BAR CHART
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FLOW CHART
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GANTT CHART
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TREE DIAGRAM
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AFFINITY DIAGRAM
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MATRIX DIAGRAM
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INTERRELATIONSHIP DIGRAPH
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ACTIVITY NETWORK DIAGRAM
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CONTINGENCY DIAGRAM
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PROBLEM SOLVING
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5 Ways
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8 Discipline
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This programme also focus on hands on and applicable training. It will be a very interactive workshop, hence participants must be prepared to share and contribute to the exercises.