Introduction

Manufacturers can choose from a variety of tools to improve their quality processes. The trick is to know which tools to use for each situation.

Once the basic problem-solving or quality improvement process is identified, the appropriate tools can be used by any professional to ease the quality improvement process, such as: flowcharts, check sheets, Pareto diagrams, cause and effect diagrams, histograms, scatter diagrams, and control charts.

However, the concept behind the basic QC tools came from Kaoru Ishikawa, a renowned quality expert from Japan. According to Ishikawa, 95% of quality-related problems can be resolved with most basic tools. The key to successful problem solving is the ability to identify the problem, use the appropriate tools based on the nature of the problem, and communicate the solution quickly to others. Inexperienced personnel might do best by starting with the Pareto chart and the cause and effect diagram before tackling the use of the other tools.

The most common process for quality improvement is the plan/do/check/act cycle outlined below.

Objectives

At the end of the training, participants will be able to understand the importance of Quality in their workplace, the cost of poor quality and the many tools available and what are the ones suitable for their work area and how to use them effectively for analysis and problem-solving.

Duration

2 days | 9am – 5pm | 14 hours

Who Should Attend

This course is suitable for individuals who are either in product engineering, quality, project or manufacturing environment. It is especially beneficial for those are involved in quality system and any improvement initiatives.

Course Fees

Member Fee: $684.52
Non-Member Fee: $758.64

All fees stated are inclusive of Registration Fee and 9% GST.

Award of Certificate

Certificate of Completion will be issued to participants who have attended at least 75% of the course.