Course Content

Total Training Hours: 14 hours
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    • Lecture1.1
      Lean Principles and how to deploy Lean Thinking in a service / transactional environment
    • Lecture1.2
      Various forms of Waste employees should learn to ‘see’ in a service or transactional environment to eliminate the waste
    • Lecture1.3
      Selection of Business Process families and Value Streams
    • Lecture1.4
      Organising operations to meet customer demand
    • Lecture1.5
      The relationship between quality and turnaround time, the Lean quality approach
    • Lecture1.6
      Checking at Source, Immediate Feedback and Mistake Proofing to prevent errors
    • Lecture1.7
      Making Business Processes flow
    • Lecture1.8
      Business Process Connections
    • Lecture1.9
      Batch and Queue versus Single-Piece Flow
    • Lecture1.10
      Implementing Single-Piece flow
    • Lecture1.11
      Workload balancing and Work Area Design
    • Lecture1.12
      FIFO processing, how FIFO surfaces issues in a service / transactional process
    • Lecture1.13
      Setup Times in relation to business processes and interruptions
    • Lecture1.14
      The benefits of Pull versus Push system
    • Lecture1.15
      Signaling systems
    • Lecture1.16
      Example implementations of Pull
    • Lecture1.17
      Creating Virtual Cells and Work Flow Cycles in a service / transactional environment
    • Lecture1.18
      Leveling demand and Leveling the Mix of ‘Services’ provided, establishing the Operations Cycle Interval
    • Lecture1.19
      Organising the Workspace for better productivity (5S)
    • Lecture1.20
      The use of Visual Management and why use Immediate Feedback
    • Lecture1.21
      Implementing Lean and organising for the Rapid Projects
    • Lecture1.22
      Introduction to Value Stream Mapping for a service / transactional environment