LEAN FOR SERVICE

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• Lecture1.1
  Lean Principles and how to deploy Lean Thinking in a service / transactional environment
• Lecture1.2
  Various forms of Waste employees should learn to ‘see’ in a service or transactional environment to eliminate the waste
• Lecture1.3
  Selection of Business Process families and Value Streams
• Lecture1.4
  Organising operations to meet customer demand
• Lecture1.5
  The relationship between quality and turnaround time, the Lean quality approach
• Lecture1.6
  Checking at Source, Immediate Feedback and Mistake Proofing to prevent errors
• Lecture1.7
  Making Business Processes flow
• Lecture1.8
  Business Process Connections
• Lecture1.9
  Batch and Queue versus Single-Piece Flow
• Lecture1.10
  Implementing Single-Piece flow
• Lecture1.11
  Workload balancing and Work Area Design
• Lecture1.12
  FIFO processing, how FIFO surfaces issues in a service / transactional process
• Lecture1.13
  Setup Times in relation to business processes and interruptions
• Lecture1.14
  The benefits of Pull versus Push system
• Lecture1.15
  Signaling systems
• Lecture1.16
  Example implementations of Pull
• Lecture1.17
  Creating Virtual Cells and Work Flow Cycles in a service / transactional environment
• Lecture1.18
  Leveling demand and Leveling the Mix of ‘Services’ provided, establishing the Operations Cycle Interval
• Lecture1.19
  Organising the Workspace for better productivity (5S)
• Lecture1.20
  The use of Visual Management and why use Immediate Feedback
• Lecture1.21
  Implementing Lean and organising for the Rapid Projects
• Lecture1.22
  Introduction to Value Stream Mapping for a service / transactional environment