Course Content

Total Training Hours: 40 hours
  •   0/16

    • Lecture1.1
      Understanding the requirements of ISO 9001:2015, ISO 19011:2011 and ISO/IEC 17021:2011 Standards
    • Lecture1.2
      Changes arising as a result of the adoption of Annex SL (The Management System Writer’s Standard)
    • Lecture1.3
      Major differences In Terminology Between ISO 9001:2008 & ISO 9001:2015
    • Lecture1.4
      Application of the “Seven Quality Management Principles”, “Plan, Do, Check, Act (PDCA) Cycle” & “Process Approach”
    • Lecture1.5
      Risk-based Thinking in Formulating Quality Management Systems Requirements
    • Lecture1.6
      Terms & Definition: Audit, Audit Objective, Audit Scope, Audit Criteria, Audit Evidence, Audit Findings & Audit Conclusion
    • Lecture1.7
      Six Principles of Auditing and Their Application (Ref: ISO 19011:2011)
    • Lecture1.8
      Audit Plan vs Audit Program / Management of an Audit Program (Ref: ISO 19011:2011)
    • Lecture1.9
      Six Essential Steps in Performing an Audit (Ref: ISO 19011:2011)
    • Lecture1.10
      Responsibilities and Authorities of Auditor and Lead Auditor
    • Lecture1.11
      Prepare Audit Plan, Audit Checklist and Corrective Action Form
    • Lecture1.12
      Execution of Audit by Applying the Six Points of Audit Methodology (Ref: ISO 19011:2011)
    • Lecture1.13
      Documenting Non-conformity / Non-compliance, Corrective Action & Follow up Verification Audit
    • Lecture1.14
      Analysis and Presentation of Audit Findings and Audit Conclusion
    • Lecture1.15
      How to deal with classic problems during an audit?
    • Lecture1.16
      Desk-top audit session (Case study with role play)
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