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Understanding the requirements of ISO 9001:2015, ISO 19011:2011 and ISO/IEC 17021:2011 Standards
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Changes arising as a result of the adoption of Annex SL (The Management System Writer’s Standard)
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Major differences In Terminology Between ISO 9001:2008 & ISO 9001:2015
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Application of the “Seven Quality Management Principles”, “Plan, Do, Check, Act (PDCA) Cycle” & “Process Approach”
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Risk-based Thinking in Formulating Quality Management Systems Requirements
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Terms & Definition: Audit, Audit Objective, Audit Scope, Audit Criteria, Audit Evidence, Audit Findings & Audit Conclusion
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Six Principles of Auditing and Their Application (Ref: ISO 19011:2011)
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Audit Plan vs Audit Program / Management of an Audit Program (Ref: ISO 19011:2011)
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Six Essential Steps in Performing an Audit (Ref: ISO 19011:2011)
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Responsibilities and Authorities of Auditor and Lead Auditor
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Prepare Audit Plan, Audit Checklist and Corrective Action Form
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Execution of Audit by Applying the Six Points of Audit Methodology (Ref: ISO 19011:2011)
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Documenting Non-conformity / Non-compliance, Corrective Action & Follow up Verification Audit
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Analysis and Presentation of Audit Findings and Audit Conclusion
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How to deal with classic problems during an audit?
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Desk-top audit session (Case study with role play)