Course Content
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- Understanding the requirements of ISO 9001:2015, ISO 19011:2011 and ISO/IEC 17021:2011 Standards
- Changes arising as a result of the adoption of Annex SL (The Management System Writer’s Standard)
- Major differences In Terminology Between ISO 9001:2008 & ISO 9001:2015
- Application of the “Seven Quality Management Principles”, “Plan, Do, Check, Act (PDCA) Cycle” & “Process Approach”
- Risk-based Thinking in Formulating Quality Management Systems Requirements
- Terms & Definition: Audit, Audit Objective, Audit Scope, Audit Criteria, Audit Evidence, Audit Findings & Audit Conclusion
- Six Principles of Auditing and Their Application (Ref: ISO 19011:2011)
- Audit Plan vs Audit Program / Management of an Audit Program (Ref: ISO 19011:2011)
- Six Essential Steps in Performing an Audit (Ref: ISO 19011:2011)
- Responsibilities and Authorities of Auditor and Lead Auditor
- Prepare Audit Plan, Audit Checklist and Corrective Action Form
- Execution of Audit by Applying the Six Points of Audit Methodology (Ref: ISO 19011:2011)
- Documenting Non-conformity / Non-compliance, Corrective Action & Follow up Verification Audit
- Analysis and Presentation of Audit Findings and Audit Conclusion
- How to deal with classic problems during an audit?
- Desk-top audit session (Case study with role play)