Course Content

Total Training Hours: 21 hours
  • DAY ONE : Cost of Quality – Part 1  0/12

    • Lecture1.1
      What is Quality?
    • Lecture1.2
      What is Cost of Quality?
    • Lecture1.3
      What is Cost of Product?
    • Lecture1.4
      Definition of Cost of Conformance & Cost of Non-conformance
    • Lecture1.5
      Cost of Quality vs Cost of Product
    • Lecture1.6
      Key Steps in Setting Up a COQ System
    • Lecture1.7
      Cost of Nonconformance Checklist
    • Lecture1.8
      Cost of Conformance Checklist
    • Lecture1.9
      Common Accounting Basis used for Costing COQ Items
    • Lecture1.10
      Basic COQ Documentation Needed
    • Lecture1.11
      Benefits of Implementation COQ System
    • Lecture1.12
      Work Examples / Group Discussion
  • DAY Two : Cost of Quality – Part 2  0/11

    • Lecture2.1
      Illustration of Process Cost Modelling
    • Lecture2.2
      Practical diagnosis of an organization
    • Lecture2.3
      Identify and classify the major COQ items
    • Lecture2.4
      Determine the accounting basis to be used for costing the COQ items
    • Lecture2.5
      Quantify the COQ items into monetary unit
    • Lecture2.6
      Analyse quality cost and recommend corrective action
    • Lecture2.7
      Strategy for process improvement
    • Lecture2.8
      Apply the PDCA Methodology to implement COQ Program
    • Lecture2.9
      Monitoring and measurement of COQ
    • Lecture2.10
      Practical approach in implementing COQ activities in an organization
    • Lecture2.11
      Group Exercise & Discussion
  • DAY Three : Cost of Quality – Part 3  0/4

    • Lecture3.1
      Identification and Interpretation of ISO 9001:2015 Clauses related to COQ
    • Lecture3.2
      Case Study: Review the Accounting Reports and assess the impact of COQ on operational performance: Assignment By Group, Presentation of Findings
    • Lecture3.3
      Revision Exercise & Discussion
    • Lecture3.4
      Final Assessment Test (Individual)
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