Course Content
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DAY ONE : Cost of Quality – Part 1
- What is Quality?
- What is Cost of Quality?
- What is Cost of Product?
- Definition of Cost of Conformance & Cost of Non-conformance
- Cost of Quality vs Cost of Product
- Key Steps in Setting Up a COQ System
- Cost of Nonconformance Checklist
- Cost of Conformance Checklist
- Common Accounting Basis used for Costing COQ Items
- Basic COQ Documentation Needed
- Benefits of Implementation COQ System
- Work Examples / Group Discussion
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DAY Two : Cost of Quality – Part 2
- Illustration of Process Cost Modelling
- Practical diagnosis of an organization
- Identify and classify the major COQ items
- Determine the accounting basis to be used for costing the COQ items
- Quantify the COQ items into monetary unit
- Analyse quality cost and recommend corrective action
- Strategy for process improvement
- Apply the PDCA Methodology to implement COQ Program
- Monitoring and measurement of COQ
- Practical approach in implementing COQ activities in an organization
- Group Exercise & Discussion
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DAY Three : Cost of Quality – Part 3
- Identification and Interpretation of ISO 9001:2015 Clauses related to COQ
- Case Study: Review the Accounting Reports and assess the impact of COQ on operational performance: Assignment By Group, Presentation of Findings
- Revision Exercise & Discussion
- Final Assessment Test (Individual)