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SQI
- ISO Standards
- 16 hours
Objectives
Upon completion of this course, learners are able to:
- Interpret and apply of ISO 9001:2015
- Identify product/ service realisation cycle
- Apply of the QMS principles
- Apply appropriate work improvement activities for different customer segments
- Prepare for an internal audit with teams with an intended KPIs
- Assess compliance of QMS and provide constructive feedback
- Follow up on QMS improvement
- Document QMS improvement according to organisational standard procedures
Duration
2 days | 830am – 6pm | 16 hours
Who Should Attend
Adult learners that ideally have at least 2 years working experience so that they can apply their learning at workplace especially in a team-based context.
Entry Requirement
The learner should be a assuming a position at or below supervisory level in an organisation and able to:
- Communicate ideas and information to others
- Solve problems using logical thinking process
- Collect and organise information to review data critically
- Plan activities to complete work activities
- Receptive to learning and willing to apply it at workplace
Course Fees
S$496.80
Registration Fee of S$17.28 apply
SDF funding & SkillsFuture applicable
All fees stated are inclusive of 8% GST
Award of Certificate
WSQ SOA will be issued to participants who have attended 75% of the course and successfully passed the assessment.
Course Content
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M1 – APPLY QUALITY MANAGEMENT PRINCIPLES
- KA1 Quality and product/service terms
- KA2 Concepts, intent and the application of the “process approach”
- KA3 Product/service realisation cycle
- KA4 Quality policy, objectives and target of the organisation
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M2 - INTERPRETATION AND APPLICATION OF ISO9001:2015
- KA5 Eight Quality Management principles
- KA6 Modern Quality Management System and the development of ISO 9001 QMS
- KA7 Quality Management System requirements
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M3 – PREPARE AN INTERNAL AUDIT
- SE1 Establish networks and working relationships with others to enhance team effectiveness
- AA1 Identify customers and other interested parties as well as their requirements, needs and expectations
- AA2 Establish the organisation’s policies and objectives for the desired outcome
- AA3 Identify all the processes needed to produce the intended outputs
- AA4 Develop an audit scope in accordance to the organisation business activities
- AA5 Identify evidence of relevant exclusion clauses in accordance to organisation processes
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M4 – CONDUCT AN INTERNAL AUDIT
- AA6 Develop an interaction chart between the ISO 9001 QMS requirements and the organisation processes
- AA7 Develop and document work documents for the audit process
- SE2 Seek appropriate advice for own work improvement from relevant personnel
- IC1 Provide constructive suggestions to improve on quality system and work processes according to organisational procedures
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M5 – CONDUCT FOLLOW UP AFTER AN INTERNAL AUDIT
- IC2 Review report on abnormalities and problems encountered and offer improvements at appropriate platforms
- IC3 Contribute ideas to improve desired outcomes of products and services in accordance to organisational goals
- SE3 Carry out improvement of own work and quality performance according to feedback received
- SE4 Discuss performance measures with designated personnel to determine time, output and quality achievements
- LL1 Participate in reviewing work improvement activities
- LL2 Participate in enhancing key performance indicators
Trainer
