Course Content
-
DAY 1: What are Problem Definition, Perception and Solving? Why use a structured process? Introduction to 8D history & 8D Model:
-
D0 Prepare for the process
-
D1 Use a team approach
-
D2 Describe the problem
-
D3 Implement and verify containment activity
-
D4 Define root cause
-
D5 Develop permanent corrective actions
-
D6 Implement and verify corrective actions
-
D7 Prevent recurrence
-
D8 Congratulate your team
-
Introduce to 8D Reference Card, Comparing 8D to DMAIC and PDCA The 8D Documentation and examples
-
Problem Solving Tool Selection Matrix – Selecting the right tool for the job
-
-
D0 PREPARE FOR THE PROCESS
-
Getting started
-
Problem selection
-
Pareto charts
-
Run Chart
-
-
D1 USE A TEAM APPROACH
-
Team purpose, selection and formation
-
Team meeting technique
-
Questions and Checklists
-
-
D2 DESCRIBE THE PROBLEM
-
The importance of collecting and interpreting data (variable vs. attribute type)
-
Problem description technique
-
Process mapping
-
Questions & Checklist
-
-
D3 IMPLEMENT AND VERIFY CONTAINMENT ACTIVITY
-
Interim Containment Action (ICA) strategies -Thinking outside the box
-
Problems with containment
-
Questions and Checklist
-
-
D4 DEFINE ROOT CAUSE
-
Root cause analysis methodology
-
Structured brainstorming techniques
-
Cause and Effect (Fishbone) Diagrams
-
Repeated Whys (5 Whys)
-
Fault Tree Analysis
-
Affinity Diagram
-
Questions & Checklist
-
-
DAY 2: D5 DEVELOP PERMANENT CORRECTIVE ACTIONS (PCA)
-
Developing an Action Plan
-
Error Proofing (Poka Yoke)
-
Questions and Checklist
-
-
D6 IMPLEMENT AND VERIFY CORRECTIVE ACTIONS
-
Putting the Action Plan into place
-
PDCA
-
Run Chart
-
Questions and Checklist
-
-
D7 PREVENT RECURRENCE
-
Identify recurrence issues
-
FMEA
-
Control Charts and Basics Concepts of SPC
-
Questions and Checklist
-
-
D8 CONGRATULATE YOUR TEAM
-
8D Auditing
-
Summary and Wrap-up
-
Checklist
-
-
-
Introduce standard 8D Report Format.
-
Case Studying: Introduce 8D report sample and procedure from 2-Company.
-
Workshop Exercise
-
Prev
PDCA