Lean has found its way into businesses across every industry including service industry for good reason. It represents the better way to run a business that save cost, time and resources while delivering the value that customer required.
This program will provide in-depth knowledge and practical case studies for Certified Lean Expert for Service. At end of certification, delegate will be able to effectively apply a range of Lean Tools, be part of the change agent for the organization to transform into a Lean organization. The delegate will also be able to lead cross functional team to execute projects that focus on reduction of cost, better customer service, streamline process and improve the operation.
• Be recognized as a Certified Lean Expert for Service
• Learn the Lean methodology, tools and techniques.
• Learn to apply CLEs tools & techniques to analyze real life problem
• Acquire the knowledge and skills to led CLEs projects
• Ability to lead project teams to achieve breakthrough results.
• Apply Lean Tools to tackle cycle time reduction and process improvement.
• Learn tools and techniques for organization Kaizen event
The course is structured to covers application to different industry with case studies and different application. The courses consist of 5 different modules as shows:
COURSE CONTENTS FOR CERTIFIED LEAN EXPERT FOR SERVICE
• Introduction to Lean Concept
• Application of Lean in different organization
• Analyzing Work Activities
• Searching for Waste / Elimination Technique
• Learn about 7 Waste
• 7QC Tools & 8D Problem solving tools
• Value Stream Studies / Process Mapping
• TAKT Analysis for resource management
• Kanban & Re-Ordering Management
• Common Waste in Service industry
• Queue Design and setup
• Application of Lean in Service industry
• Managing a Kaizen Events
• Facilitating Events using Kaizen Tools
• Project Selection Matrix
• Lean Project Management – A3
• Standard Work / Jidoka / Built in Quality
• Zero Defect through Poka Yoke
• 5S and Visual Management
Delegate can go for either one of the following certificate:
|Type of Certificate||Assessment|
|Certificate of Competence||Examination|
|Certificate of Achievement||Examination and Project|
*Project savings achieved for the project must be more than SGD $10,000 per annum
|Type of Certificate||Assessment Method||Member (incl 7% GST)||Non-Member (incl 7% GST)|
|Certificate of Competence||Examination||$1,635.50||$2,010.70|
|Certificate of Achievement||Examination and Project||$1,957.60||$2,332.80|
*Course fees include training materials and light refreshment.
SDF Funding Applicable / SkillsFuture Credit is applicable for Singaporean (for self-paying participants)
Registration Fee of $17.12 and Exam & Certification fees of $214 per participant will be added to all Certified Courses. (inclusive 7% GST)
1. Saturday | 8:45am to 5:15pm | 2 months | 56hours
2. Written Exam–held approximately 4 weeks from end of course
3. Project Submission–within 3 months from written Exam
WHO SHOULD ATTEND?
Management, Quality Professionals, CIP (Continuous Improvement Project) Professionals, Operational Excellence Professional, Manufacturing Engineers & Supervisors, Supply Chain Professionals who have interest in improving or streamline the process within the organization.
The course is not limited to only manufacturing, but also include industry like healthcare, retail, ecommerce and other industry.
Individuals interested in having certification for Certified Lean Expert for Service (CLEs).
Diploma or Degree holders with relevant working experience; and possess Project Management Skills; Analytical Skills.
Participants must possess Basic Skills in MS Excel and Power-Point applications.
TRAINING VENUE: No: 1, Sophia Road, #05-06/07, Peace Centre, Singapore 228149.