Price is inclusive of two tea breaks.

An additional 5% of course fee would be chargeable for payments made after course commencement.

*Administrative details are subjected to changes without prior notice.

[ Download Application Form ]

This interactive course will enable the participants to:

• understand the principle and concept of SPC, and correctly apply this methodology for use in their own working environment.

• apply a structural approach to any improvements and problem solving processes and formalises the mental discipline during these processes.

• outlines the SPC philosophy, implementation strategies, tools and techniques and describes the provisions for implementing an SPC system in the manufacturing industry

Anyone involved in maintenance, marketing, design, and process control and improvement activities and also particularly for individual that is responsible for planning, developing or managing a quality system to satisfy the ISO 9001: 2000 or ISO/TS 16949 quality system requirements.

• 1 Introduction to Quality
  Concept  
  1.1 What is Quality? 
  1.2 Who is My Customer? 
  1.3 Types of Inspection
  1.4 100% inspection vs Process monitoring  
   

• 2 Basic Statistics
  2.1 Basic understanding of statistics 
  2.2 Stem and Leaf Plot 
  2.3 Population and Sample 
  2.4 Central tendency and measure of dispersion
  2.5 Coefficient of Variance and Signal-to- Noise Ratio
  2.6 Normal Distribution/Central Limit Theorem 
  2.7 7QC Problem Solving tools 
  2.8 Structure Problem Solving Steps 
   

• 3 Basic SPC concepts
  3.1 What is a Process? 
  3.3 What is Variation?
  3.4 SPC Principles
   

• 4 Control Chart
  4.1 Basic Principles and benefits
  4.2 Types of Control Chart and selection for use
  4.3 How to set up a Control Chart
  4.4 Reaction for out-of-control situations
  4.5 Management factors
   

• 5 Traditional Variable and attribute Charts
  5.1 X-bar/Range and X-bar/Std deviation Chart
  5.2 Nonconformity or Defect c and u chart
  5.3 Nonconforming or Defective, p and pn chart
   

• 6 Process Capability
  6.1 Specification and Control limits
  6.2 Process Capability, Cp, Process Capability, Cpk and
  6.3 Process Capability –to- target, Cpm
  6.4 Relationship between Specifications and Process Capability
  6.5 Benefits of Process Capability Analysis 3.2 A Process Control System 6.6 Understanding the concept of Process and Product Characterization

Duration : 2 Days (9:00 am – 5:00 pm)

Venue:
Singapore Quality Institute, 66 Tannery Lane #06-07, Sindo Bldg, Singapore 347805

For Reservation: Contact Jeffrey Tan @ 92724683
(email: jeffreytan@sqi.org.sg) or fax: 64674226

[ Download Application Form ]

Course Objectives

• Understand the concept of zero quality control environment and mistake-proofing concepts and how mistake-proof systems and devices are applied to prevent mistakes from becoming defects.

• Select and acquire the use of various mistake-proof methods in different situations

• Develop a system that will automatically detect and correct error at every stage

Course Content

1 Zero Quality Control (ZQC)
1.1 Limitation of Statistical Process Control (SPC)
1.2 What is Zero Quality Control (ZQC)?
1.3 Traditional PDCA cycle
1.4 Error and Defect
1.5 Integrating Do and Check in the ZQC Approach
1.6 The Elements of ZQC

2 Product Inspection
2.1 Judgment inspection
2.2 Informative inspection
2.3 Source inspection
2.4 The feedback loop

3 Understanding Mistake-Proofing (Poka Yoke)
3.1 Why mistakes are made?
3.2 Strategies for Zero Defects
3.3 Mistake-Proofing principle and concept
3.4 The purpose for the Mistake-Proofing
3.5 The desired outcome
3.6 Mistake-Proofing methods
3.7 When Mistake-Proofing won’t work
3.8 Practical, feasible and cost-effective mistake-proofing

4 The Mistake-Proofing Process
4.1 Five Mistake-Proofing steps
4.2 Various Mistakes-Proofing process tools
4.3 Integrating Mistake-Proofing with FMEA (Failure Mode and Effect Analysis)
4.4 Implement Poka Yoke ideas
4.5 Continuous Improvement

5 Case Studies and Discussions from Industry Examples and Data

Who Should Attend
This course is particularly suitable for and benefit to Engineers, Supervisors, Process Specialists or any personnel involved in maintenance, process control and improvement activities.

Award of Certificate
Certificate of Attendance will be issued to participants who have attended at least 75% of the course. DURATION 2 Days (9:00am – 5:00pm)

Fees

(Fees inclusive of 2 tea breaks, training material & certificate of attendance)

For Reservation
Contact Jeffrey Tan @ 92724683 (email: jeffreytan@sqi.org.sg) or fax: 64674226

An additional 5% of course fee would be chargeable for payments made after course commencement.

*Administrative details are subjected to changes without prior notice.

[ Download Application Form ]

This program is designed to enable the participants to acquire the practical knowledge and skills in identifying, organising and controlling calibration activities carried out for Inspection, Measuring and Test Equipment.

Course Contents

• Definition Of Calibration

• What is Metrology

• Measurement Terminology

• Essential Requirements in Establishing In-House Calibration Program
  - Measurement Traceability
  - Reference Standards
  - Reference Materials
  - Measurement Uncertainty
  - Environmental Conditions
  - Determination of Calibration Interval
  - Transport and Storage
  - Calibration Certificate

• ISO 9000 Quality System Requirements For Calibration

• Develop and Document an ISO 9000 Quality Procedure for Calibration

• Control, Calibrate and Maintain Inspection, Measuring and Test Equipment

• Develop and Document Work Instruction on Internal Calibration Procedure

• Design and Formulate Internal Calibration Records

• Review and Interpret External Calibration Report

• Practical Exercise on Identifying Inspection, Measuring and Test Equipment which requires External and/or Internal Calibration

• Conduct Practical Exercise in Determining the Type Of Measurements to be made and the desired Degree of Accuracy

• The Competence of a Testing and Calibration Laboratories can be demonstrated by providing evidence of compliance to ISO /IEC 17025 requirements

• General Discussion

Who Should Attend

This program is designed for Quality Control / Quality Assurance / Technical and Engineering Personnel who are involved in managing testing and calibration activities.

Award of Certificate

Certificate of Attendance will be issued to participants who have attended at least 75% of the course.

Duration: 2 Days (9:00am – 5:00pm)

Fees

(Fees inclusive of 2 tea breaks, training material & certificate of attendance)

For Reservation
Contact Jeffrey Tan @ 92724683 (email: jeffreytan@sqi.org.sg) or fax: 64674226

An additional 5% of course fee would be chargeable for payments made after course commencement.

*Administrative details are subjected to changes without prior notice.

[ Download Application Form ]

Course Objectives

This interactive course will enable the participants to:

• understand the principle and concept of FMEA, and correctly apply this methodology for use in design or process or service environment.

• apply a structural approach to any improvements and problem solving processes and formalises the mental discipline during these processes.

Course Contents

1 Introduction to FMEA
1.1 What is FMEA?
1.2 Compare and contrast the different types FMEA
1.3 Types and selection of key quality characteristics for use in a FMEA process 1.4 Frequently Ask Questions (FAQs)

2 Methodology and steps in developing and applying an FMEA
2.1 The 14 steps approach
2.2 Understanding the differences and relationship between failure mode, cause and effect
2.3 Severity, Occurrence, and Detection probability assessment and rating
2.4 Risk and Priority Ranking
2.5 Corrective Actions

3 Process, Design and Service FMEA
3.1 Step-by-step approach of each type of FMEA
3.2 Factors to be considered in each type of FMEA
3.3 Questions to ask when performing each type of FMEA

4 Implementation Strategies
4.1 Understanding Deployment Failure
4.2 Deploying FMEA inside the organization
4.3 The “FMEA Deployment Model”
4.4 Supporting improvement tools use in each phase of the FMEA

5 Control and Reaction Plans Methodology
5.1 Overview of Control and Reaction Plans and relation with FMEA
5.2 Step-by-step description of each control plan requirements
5.3 Process, Product and Special Characteristics classification
5.4 Selection of various process control method
5.5 Uses of process analysis tools in the reaction plan

Who Should Attend

This course is suitable and benefit to anyone involved in maintenance, marketing, design, and process control and improvement activities and also particularly for individual that is responsible for planning, developing or managing a quality system to satisfy the QS 9000 or ISO/TS 16949 quality system requirements.

Award of Certificate

Certificate of Attendance will be issued to participants who have attended at least 75% of the course.

Duration: 2 Days (9:00am – 5:00pm)

Fees

(Fees inclusive of 2 tea breaks, training material & certificate of attendance)

For Reservation
Contact Jeffrey Tan @ 92724683 (email: jeffreytan@sqi.org.sg) or fax: 64674226

An additional 5% of course fee would be chargeable for payments made after course commencement.

*Administrative details are subjected to changes without prior notice.

[ Download Application Form ]

Participants will be able to understand drawings with GD & T symbols. Case studies and hands-on exercises using specially selected drawings allow participants to use and apply the information learnt in the course. Participants may also bring company drawings for interpretation during live case studies.

Course Content

Introduction to GD&T

• Why GD&T?

• Problem with Traditional Methods

• “Square” vs “Cylindrical Tolerance Zone Essential Concepts of GD&T

• Feature, Feature of Size, Location

Dimensions

• Basic Rules

• Virtual Conditions

• Bonus Tolerances

Datums

• Datum Reference Frame

• Datum Precedence

• Datum Target

• Feature of Size Datum

• Applications

Form

• Flatness & Applications

• Straightness & Applications

• Circularity & Applications

• Cylindricity & Applications

• Case Studies

Orientation

• Perpendicularity & Applications

• Parallelism & Applications

• Angularity & Applications

• Case Studies

Position

• True Position & Tolerance of Position

• Symmetry & Applications

• Composite Positioning

• “Zero” Positioning

• Calculation of Optimal Positional Tolerance

• Conversion of Conventional Tolerance to True Position

• Case Studies

Runout and Concentricity

• Concept of Multiple Centreline

• Circular Runout and Applications

• Total Runout and Applications

• Concentricity and Applications

• Case Studies

Profile

• True Profile

• Types of Profile Tolerance

• Coverage of Profile Tolerance

• Profile of a Line & Applications

• Profile of a Surface & Applications

• Co-planarity Applications using Profile

• Location Control using Profile

• Orientation Control using Profile

• Case Studies

Exercises

• Final Revision

• Hands-on Exercises

Trainer: Dr Bryan Ngoi

Who Should Attend

Technicians and Engineers in the areas of design, manufacturing and quality control who need to specify, interpret and apply geometric tolerances.

Award of Certificate

Certificate of Attendance will be issued to participants who have attended at least 75% of the course.

Course Duration

3 Days (9:00am – 5:00pm Daily)

Fees

(Course fees include training materials, certificate, refreshments for 2 tea-breaks and buffet lunch

Venue
Furama Riverfront, 405 Havelock Road, Singapore 169633

For Reservation
Contact Jeffrey Tan @ 92724683 (email: jeffreytan@sqi.org.sg) or fax: 64674226

An additional 5% of course fee would be chargeable for payments made after course commencement.

*Administrative details are subjected to changes without prior notice.

[ Download Application Form ]

Course Objectives
•   Learn effective ways to measure and gauge geometric tolerances
•   Learn to select the most appropriate measurement techniques
• GDT specifications - prototype or production, batch production or mass production

Course Content
1 Introduction
• What is GD&T
• Why GD&T and how GD&T benefits you

2 Basic concepts and Rules
• Features, Features-of-size, Location Diemension
• MMC, LMC & RFS
• Rules 1,2&3
• Bonus tolerance
• Virtual condition & applications with examples using AME drawings

3 Datums Concepts
• Datum Precedence
• Datum Plane
• Datum Target
• Feature-Of-Size Datum (application with examples using AME drawings)

4 Form Control
• Flatness
• Straightness
• Circularity & Cylindricity (application with examples using AEM drawings)

5 Orientation Control
• Perpendicularity
• Parallelism & Angularity (application with examples using AME drawings)

6 Location Control
• Position
• Symmetry & Concentricity (application with examples using AME drawings)

7 Runout and Concentricity Control
• Circular Runout
• Total Runout & Concentricity (application with examples using AME drawings)

8 Profile Control
• Line Profile
• Surface Profile (application with examples using AME drawings)

9 Reinforce learning through discussion session using AEM products and drawings

Methodology
Participants will learn final details in advanced GD&T. Case studies and hands-on exercises using specially selected drawings allow participants to use and apply the information learnt in the course. Participants may also bring company drawings for interpretation during live case studies.

Who Should Attend
This course is designed for designed for engineers who need to qualify parts with GD&T specifications. You will learn effective ways to measure and gauge geometric tolerances. You will also learn to select the most appropriate measurement techniques for particular GD&T specifications, whether it is prototype or production, batch production or mass production. Enhance understanding by using videos, with step by step explanations, using open setup, gauges or specialized equipment. Course Pre-requisites Participants must possess basic knowledge of GD&T and Tolerance Analysis concepts

Course Durations
3-Day (9:00am – 5:00pm)

Fees

(Fees inclusive of 7% GST Course fees include training materials, certificate & light refreshments )

Training Venue: Furma Riverfront, Havelock Road, Singapore

[ Download Application Form ]

A new strategy to produce high quality cost saving design Case studies and hands-on exercises using your company’s drawing allow you to actually use and apply the information studied in your work place / station– the most efficient way to learn.

Trainer

Dr Bryan Ngoi is a consultant specializing in training and implementation of GD&T. He has trained more than 5000 participants in interpreting, measuring, gauging and analyzing geometric tolerances. He has been actively researching in the above area and has published more than thirty journal papers in international journals.

Course Content

1. INTRODUCTION TO STACK ANALYSIS
• Why Tolerance Stack Analysis
• Linear & Radial Stack
• Component & Assembly Stack
• Formulation of the Problem
• Development of Tolerance Chain

2. COMPONENT STACK ANALYSIS
• Both Linear and Radial Stack

3. ASSEMBLY STACK ANALYSIS
• Both Linear and Radial Stack

4. CONCENTRICITY AND RUNOUT TOLERANCE ANALYSIS
• Component Stack
• Assembly Stack

5. PROFILE TOLERANCE ANALYSIS
• Component Stack • Assembly Stack

6. POSITIONAL TOLERANCE ANALYSIS
• Component Stack • Assembly Stack

7. ORIENTATION TOLERANCE ANALYSIS
• Component Stack
• Assembly Stack

8. FORM TOLERANCE ANALYSIS
• Component Stack
• Assembly Stack

Award of Certificate

Certificate of Attendance will be issued to participants who have attended at least 75% of the course.

Who Should Attend

This course is designed for anyone who needs to analyse drawings for design evaluation. A new strategy to produce high quality, cost saving design at design stage.

Course Duration

3 Days

Fees

(Fees include training materials, certificates and light refreshment for 2 tea-break & Buffet lunch.)

For Reservation
Contact Jeffrey Tan @ 92724683 (email: jeffreytan@sqi.org.sg) or fax: 64674226

[ Download Application Form ]

This course is designed to provide an in-depth understanding on the principles of Environmental Management and the requirements of the ISO 14001. Participants will be made aware of Certification Bodies' perspective of what drives the revised Environmental Management System, the approach normally taken for upgrading the environmental management in the industry.

ISO 14001: 2004 EMS is applicable to any organization that wishes to:

•  Implement, maintain and improve an environmental management system,

• Assure itself of its conformance with its stated environmental policy, and regulations

• Make a self-determination & self-declaration of conformance with the International Standard

Course Objectives

• Fundamental concepts & principles of an EMS with the 2004 standards transition

• Plan & development of an Environmental Management System to meet ISO 14001:2004 stds

• Certification requirements during development & implementation of the EMS.

Course Content

• Overview of ISO 14001 development and implementation process & transition to 2004

• How to conduct an initial environmental review

• Interpretation of ISO 14001

• Identify and evaluate significance of environmental impacts

• Define environment policies, objectives, targets and management programmes

• Regulatory issues associated with ISO 14001

• Documenting ISO 14001 procedures

• Defining audit scope, frequency, methodologies, responsibilities & requirements

• Conduct documentation review, interviews and site inspection

• Preparation of internal audit reports

Certificate of Attendance will be issued to participants who have attended at least 75% of the course.

Who Should Attend

Participants responsible for developing, implementing & maintaining EMS and those involve in internal quality audit

Course Duration (9.00am - 5.00pm) 2-Day

Fees

(Fees inclusive of 2 tea breaks, training material & certificate of attendance)

Training Venue

Training will be conducted at 66 Tannery Lane #06-07, Sindo Bldg, S 347805

We also provide customized in-house training starting from S$2,000 per day. Please contact us for more information on our products and services.

[ Download Application Form ]

Introduction

This course is designed for anyone who wishes to learn and know more about the ISO 9000 series of management systems which also include the new 2008 standard and to equip participants with the basic knowledge on the audit methodology for the ISO management systems.

Who Needs To Attend

The ISO 9001 Management Representative (MR), appointed lead auditors/auditors, and any personnel who wish to gain an in-depth understanding of internal auditing to meet the requirements of the revised standard must attend. Departmental personnel who are appointed as representative in the ISO 9001 committee and wish to understand how auditors approach an audit based on the Total Quality approach are also encouraged to attend.

Objectives

By attending this exceptional and highly interactive training, you and your fellow staff will hear case studies and innovative strategies and learn:

• Transition from ISO 9001:2000 to ISO 9001:2008

• What’s new in ISO 9001: 2008 cum detail interpretation of changes

• Case discussions to enhance understanding of the new requirements

•  Effective techniques and tips in document review and checklist preparation

• Performance Phase – Performing an audit

• Non-Conformance Reporting

• Common Non Conformances

• Case exercises

• Internal Quality Auditing Process

• Practical knowledge in planning and conducting IQSA within the company premise, encouraging live-interaction with department staff

• How to present and write objective findings statement and audit report

The Trainer

This course is conducted by registered lead auditors with IRCA, UK with past certification background and who have accumulated many years of conducting audits on various industries both in Singapore, Malaysia, Indonesia, China, Taiwan and in the region. With the practical case reviews specially arranged, the participants can appreciate the skills learnt through effective conducting and reporting of an audit against the ISO 9001:2008.

Course Duration: 9:00 AM – 5:00 PM DAILY 2-Days

Fees

Fees inclusive of 2 tea breaks, training material & certificate of attendance

[ Download Application Form ]

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With the release of the new ISO 9001:2008 Standards, there are requisites for all certified ISO9001 companies to observe the new requirements intended to ensure competence thereby facilitating the transition to the new standards. In order to meet the requirements and the expectation of our members and the general public, Singapore Quality Institute is pleased to conduct a course on the ISO 9001:2008 Transition to meet the new standards.

Course Contents

• Introduction to Quality Assurance and the eight principles of Quality Management

• Interpretation of ISO 9001:2008 requirements

• Relationship of ISO 9001 & 9004 standard, ISO 19011:2002 Guidelines for quality and/or environmental management systems auditing

• Review on key changes in ISO 9001:2008 and Quality Management System documentation requirements

Who Should Attend

Managers, executives, supervisors and management staff who want to gain knowledge on ISO 9001:2000 Quality management Systems and staff who are likely or currently involved in implementing and maintaining ISO 9001 QMS and key personnel assigned for internal audits, management representatives (MR), etc.

Award of Certificate

Certificate of Attendance will be issued to participants who have attended at least 75% of the course.

Duration: 1-Day (9.00am – 5.00pm)

Fees

	SQI Member	Non–Member
ISO 9001:2008 QMS Transition Training - 1 Day	S$ 214 (For SQI Member)	S$ 235.40 (For Non-Member) (Inclusive of 7% GST)

(inclusive of 2 tea breaks, training material & certificate of attendance)

[ Download Application Form ]

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Introduction

This course is designed to provide guidance and support to achieve sustained success in an organization in our ever changing, competitive and dynamic world, using our ever familiar ISO 9001 quality management system as a foundation.

Course Objectives

• Understanding of the rationale for innovation and improvement to your organization

• Ability to applied process approach methodology to developing strategy in success

• Carry out self assessment to understand the status of your organization

Course Contents

• Overview of ISO 9001 and relation with ISO 9004 • Application and benefit of ISO 9004

• What’s new in ISO 9004

• What is success

• What is sustainability

• 8 principles of Quality Management

• Understanding organization environment

• Working with partners and interested parties

• Setting strategy and Policy

• A process model approach

• Understanding and using Self Assessment Tools

Who Should Attend

CEOs, Directors, Senior Management, Quality Managers and all those responsible for driving company growth, maintaining sustainability and improvements

Award of Certificate

Certificate of Attendance will be issued to participants who have attended at least 75% of the course.

Course Duration : (9.00 am – 5.00 pm) 2 Apr 2010

Fees

Fees include training materials, Refreshments and Certificate

[ Download Application Form ]

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Course Objectives

• To provide the participants an understanding and appreciation of the various System requirements stated in the ISO/IEC 17025 Standard

• To introduce the ISO/IEC 17025 accreditation process for the laboratories

• To outline an overview of the Internal audit process

Course Schedule
Day 1

09:00 – 11:00 Hrs - Overview
(Tea break for 15 min)

What is Lab accreditation?
QC Labs vs QA Labs
First-, Second- and Third-Party Labs
Revision History of Lab Standards
ISO 17025:2005 Latest revision

11:00 – 12:30 Hrs
Section 4: Management Requirements
Organization
Management System
Document Control

12:30 – 13:30 Hrs - Lunch

13:30 – 17:00 Hrs
(Tea break for 15 min)
Review of Requests, Tenders and Contracts
Sub-contracting of Tests and Calibrations
Purchasing Services and Supplies
Service to the Customer
Complaints
Control of Non-conforming Testing / Calibration
Work
Improvement
Corrective Action
Preventive Action
Control of Records
Internal Audits
Management Reviews

Day 2

09:00 – 12:30 Hrs
(Tea break for 15 min)
Section 5: Technical Requirements
General
Personnel
Accommodation & Environmental Conditions
Test and Calibration Methods and Method
Validation
Equipment
Measurement Traceability
Sampling
Handling of Test and Calibration Items
Ensuring the Quality of Test and Calibration Results
Reporting the Results

12:30 – 13:30 Hrs - Lunch

13:30 – 15:30 Hrs
(Tea break for 15 min)

15:30 – 17:00
Overview of Accreditation Process
Overview of Internal Audit Process
Audit Checklist for ISO/IEC 17025
Question & Answer Session

Who Should Attend

For those who are responsible to establish, implement and maintain a Quality management system for the Testing and Calibration labs – in-house or commercial / independent labs

Award of Certificate

Certificate of successful completion will be issued to participants who have attended at least 75% of the course.

Course Duration : 2-Day Course

Fees inclusive of 7% GST, training materials, certificate and refreshments.

[ Download Application Form ]

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Course Description

• Understanding the ISO/TS 16949:2009 registration process

• Understanding each element of ISO 9001:2008 and ISO/TS 16949:2009

• Know how to prepare, perform and complete an audit

• Fullfill the training requirements for QMS Internal Auditors (ISO 9001:2008)

Course Objective

• This 2-day course explains ISO 9001:2008, ISO/TS 16949:2009 and their impact on audit systems, the auditing process and audit instruments. Participants will learn the documentation process, how to conduct an audit, write the audit report and take corrective action. This Internal Auditors provides two days of ISO 9001 : 2008 and ISO/TS 16949:2009 audit trails and guidance on each element of ISO 9001 :2008 and ISO /TS 16949:2009.

• The course also covers general customer-specific requirements for GM and Diamler-Chrysler, TS 16949 core tools, a hand-on exercise about readiness review and the audit plan.

Course Contents

• Auditing to the ISO 9001 : 2008 and ISO/TS 16949:2009 Standards (organized around audit trails)

• Evolution of Quality

• Interpretation of ISO/TS 16949:2009

• Documentation of a Quality Systems

• Introduction to Quality Audits

• Management of Audit Program / Phase of Audit

• Audit Planning and Preparation

• Perform the Audit

• Process Base Audit

• Verifying Compliance vs. Effectiveness

• LATF Rules for Automotive Certification

• Importance of Customer Specific Requirements

• Core Tools Linkage

• Closing Meeting

• Completing the Audit Report

• Corrective Action and Follow-Up

• Internal Auditor Evaluation Test

Methodology

• Lecture, Case Studies, Discussion, Question & Answer, Benchmark

• Workshop • Understanding Test

Who Should Attend

Suitable for individuals who are either in product design, engineering, quality, purchasing or manufacturing environment. Especially beneficial for those who are going to be involved in setting up the ISO/TS 16949 QMS

Award Of Certificate

Certificate of Attendance will be issued to participants attended at least 75% of the course.

Course Duration: (9.00 AM – 5.00 PM) 2-Day

Fees

Course fees inclusive of 7%GST Fees inclusive of training materials, certificates and light refreshment

[ Download Application Form ]

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It is essential to equip our people who are playing the leading role in an organization with appropriate understanding and appreciation in the application of ISO 13485:2003 Quality Systems in order to lead and supervise their subordinates on the shop-floor effectively and efficiently.

Objective

This program has been tailored to train and equip the participants with a practical knowledge in ISO 13485:2003 in order to implement and to audit their Quality Systems.

Course Contents

Part One

1. Definition and Classification of Medical Devices

2. What is CE Marking?

3. What is ISO 13485:2003?

4. What is Notified Body?

5. Quality Systems Requirements for ISO 13485:2003 as compared to ISO 9001:2008
   
   - Quality Management System
   - Management Responsibility
   - Resource Management
   - Product Realization
   - Measurement, Analysis and Improvement
    

6. Review and discuss particular requirements for Medical Devices with a view to meet Regulatory Requirements.

7. Worked Examples and Discussion 8. Class-room Exercise

Part Two

1. Objectives of an Internal Quality Audit Program

2. Terms & Definition: Auditee, Auditor, Lead Auditor, Audit Team, Process, System, Process Approach, System Approach To Management

3. Quality Audit / Audit Methodology / Audit Strategy / Audit Types / Audit Basis

4. Audit Techniques and Questioning Techniques

5. Human Aspect of Auditing

6. Activities & Responsibility of an Audit Team

7. Prepare Audit Plan and Audit Check Sheet

8. Documenting Non-Compliances, Corrective Action & Follow-up Verification Audit

9. Application Of PDCA Methodology To The Management Of An Audit Programme

10. An Overview Of The Execution Of An Audit Programme

11. Personal Attributes Of A Successful Auditor

12. Brief Outlines of an Internal Quality Audit Procedure

13. Preparatory Work prior to External Audit

14. Group Assignment / Presentation / Discussion

Who Should Attend

This program is designed for Production & QC /QA/RA Supervisors, Executives and Managers who are involved in managing the day-to-day operational activities.

Award Of Certificate

Certificate of Attendance will be issued to participants who have attended at least 75% of the course.

Training Duration: 2-Day

(Inclusive of 7% GST) (Fees inclusive of 2 tea breaks, training material & certificate of attendance)

[ Download Application Form ]

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Introduction

The concepts of risk management are particularly important to medical devices because of the variety of stakeholders including medical practitioners, the organizations providing health care, governments, industry, patients and members of public.

ISO 14971:2007 is an International Standard which provides manufacturers with a framework within which experience, insight and judgement are applied systematically to management the risks associated with the use of medical devices.

ISO 14971:2007 : Medical Devices – Application of Risk Management To Medical Devices” is an essential requirement specified in ISO 13485:2003 (Ref: Clause No.: 7.1: Planning of Product Realization)

Objective

This program is designed to equip the participants with the basic knowledge to apply risk management to Medical Devices in accordance with ISO 13485:2003.

Course Content

1. Scope

2. Terms and Definitions

3. General Requirements for Risk Management

4. Risk Analysis

5. Risk Evaluation

6. Risk Control

7. Evaluation of Overall Risk Acceptability

8. Risk Management Report

9. Production and Post-production Information relevant to Product Safety

10. Overview of The Risk Management Process for Medical Devices

11. Worked Examples and Discussion

12. Class-room Exercise

Who Should Attend

This program is designed for Production & QC /QA/RA Supervisors, Executives and Managers who are involved in applying risk management to medical devices.

Award Of Certificate

Certificate of Attendance will be issued to participants who have attended at least 75% of the course.

Course Date: (9.00 AM – 5.00 PM) 12 April 2010

Fees

Price is inclusive of two tea breaks.

[ Download Application Form ]

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Introduction

OHSAS 18001 was created via the concerted effort from a number of the worlds leading national standards bodies, certification bodies, and specialist consultancies. A main driver for this was to try to remove confusion in the workplace from the proliferation of certifiable OH&S. specifications.

The (OHSAS) specification gives requirements for an occupational health and safety (OH&S) management system, to enable an organization to control its OH&S risks and improve its performance.

Application And Benefits

The OHSAS specification is applicable to any organization that wishes to:

• Establish an OH&S management system to eliminate or minimize risk to employees and other interested parties who may be exposed to OH&S risks associated with its activities.

• Implement, maintain and continually improve an OH&S management system.

• Assure itself of its conformance with its stated OH&S policy.

• Demonstrate such conformance to others.

• Seek certification/registration of its OH&S management system by an external organization.

• Make a self-determination and declaration of conformance with this OHSAS specification.

Outline Of The Workshop

1. Introduction to Safety Management System

2. Role of the Health and Safety Committee

3. OHSAS 18001 VS existing Safety Management Systems

4. Resources needed for SMS implementation

5. Proposed implementation guidelines

6. Interpretation of the SMS requirement

7. Overview of Risk Management / Control programmes

8. Roles of an internal quality Auditor

Duration: 14 hours (2 days)

Award Of Certificate

Certificate of successful completion will be issued to participants who have attended at least 75% of the course.

Fees

Fees inclusive of 7% GST, training materials, certificate and refreshments.

[ Download Application Form ]

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Introduction

There is an increasing awareness that problem solving skill among employees is an important and essential critical skill for company success and to remain viable in today’s very competitive environment.

The 8-Discipline problem-solving methodology (also called “8-Step Plan” or TOPS – “Team Oriented Problem- Solving”) is a structured procedure use to arrive at the root cause of a problem.

The workforce’s improved capability to 8D Method problem-solving is a necessary requirement in Zero Defect (ZD), 6 Sigma, FMEA, ISO/TS 16949, ISO 9001, TQM and Lean Manufacturing.

Course Objectives

The course is to provide the participants with the necessary skills and knowledge to perform and implement 8D problem-solving in their workplace.

Course Content

• Introduction to 8D

• Problem Definition & Perception

• Problem Solving Process and Models

• The 8D Process

• The 8D Report Format

• The 8D Approach to Problem Solving

• Corrective Action / Preventive Action and 8D Method

• The Problem Encountered while Implementing 8D

• 8D Checklist • 8D Examples

• Workshop Exercise

Who Should Attend

For anyone who wishes to acquire the skills using systematic approach to solve problem

Training Methodology

1. Use Team Approach

Establish a small group of people with the knowledge, time, authority and skill to solve the problem and implement corrective actions. The group must select a team leader.

2. Describe the Problem

Describe the problem in measurable terms. Specify the internal or external customer problem by describing it in specific terms.

3. Implement and Verify Short-Term Corrective Actions

Define and implement those intermediate actions that will protect the customer from the problem until permanent corrective action is implemented. Verify with data the effectiveness of these actions.

4. Define end Verify Root Causes

Identify all potential causes that could explain why the problem occurred. Test each potential cause against the problem description and data. Identify alternative corrective actions to eliminate root cause.

5. Verify Corrective Actions

Confirm that the selected corrective actions will resolve the problem for the customer and will not cause undesirable side effects. Define other actions, if necessary, based on potential severity of problem.

6. Implement Permanent Corrective Actions

Define and implement the permanent corrective actions needed. Choose on-going controls to insure the root cause is eliminated. Once in production, monitor the long-term effects and implement additional controls as necessary.

7. Prevent Recurrence

Modify specifications, update training, review work flow, and improve practices and procedures to prevent recurrence of this and all similar problems.

8. Congratulate Your Team

Recognize the collective efforts of your team. Publicize your achievement. Share your knowledge and learning

Award Of Certificate

Certificate of Attendance will be issued to participants who have attended at least 75% of the course.

Duration: 2 Days (9:00am – 5:00pm)

Fees

All fees inclusive of 7% GST. (Fees inclusive of 2 tea breaks, training material & certificate of attendance)

[ Download Application Form ]

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Introduction

Quality has become a key strategy to ensure competitiveness in the local and international market. To remain competitive in the face of mounting quality costs and consumer demands, it becomes necessary for companies to establish effective systems of reviewing quality costs and profits. This training aims to discuss with participants the approach towards costs and profits of quality based on experiences of the industries. Discussion would include addressing to such questions as;

Does Quality cost really an important component of the sales turnover? If not, what are the real figures and how should we present them to accounts and other company executives especially to the top management? How to balance the avoidable and unavoidable costs? How should we present the information to those on the shop floor and at the supervisory level?

Course Objectives

• How to organize the efforts for COQ implementation

• Understand COQ concepts and practices

• How to measure COQ in an actual work process flow

• How to monitor, generate a report, analyze data and make decision

Course Outline

1. The introduction of the traditional cost concept

2. Quality cost accounting system approach

3. Categories of quality cost metrics

4. Typical quality cost responsibilities

5. Steps to quality cost Improvements

6. Goals of quality cost system

7. Classical model of optimum quality cost

8. Strategy for reducing quality cost

9. Six Sigma Business Models- COQ project

10. Management of quality cost system

11. Examples of PAF cost (Prevention, Appraisal & Failure cost)

12. Examples of quality cost base

13. Quality cost Trend Analysis

14. Implementing of the quality cost program

15. Benefit of quality cost reduction

16. Class discussions on deployment of quality improvement programs;

The start of a COQ improvement Cycle

• Organizing COQ effort

• Obtain the quality cost metrics

• Development plans for improving quality and reducing costs • Implementation of Improvement plans

• Assess the gains and learn from experience: Start again The end of an improvement cycle and the beginning of the next cycle

Who Should Attend

This course is suitable and benefit to anyone involved the cost of quality and also particularly for individual that is responsible for the profitability of the company or managing a quality system.

Course Dates ( 9 am – 5 pm ) Daily 01 & 02 Sept 2009

Inclusive of 7% GST. (Course fees include training materials, certificate and light refreshments)

[ Download Application Form ]

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• Analyze the data more effectively

• Interpret data in more thoroughly than other.

• Extract valid and useful information for effective decision making. .

• Incorporate the philosophy of Total Quality Management through “Do it right the first time and every time”.

Course Outline

• Introduction
  - Description Statistics
  - Normal Distribution

• Hypothesis Testing

• Test of Means

• Test of Variance

• Test of Proportion
  - Other Types of Hypothesis Testing

• Chi-squared Test

• Goodness-of-fit Test
  - Regression Analysis
    ~Linear regression
    ~Study of Correlation
    ~Multiple Regression
    ~Sum of Squares (SS) and F-statistics
  - Analysis of Variance (ANOVA)
  - Variance of Sample Means
  - Sample F Statistics
  - ANOVA
  - Exercise

Award of Certificate
Certificate of attendance will be issued to participants who have attended at least 75% of the course.

Pre-Requisite
Participants should have basic knowledge of statistics.

Who Should Attend
This course is suitable for technical professionals as well as chemical professionals such as managers, engineers, engineering assistants and chemicals involved in design, development, production, manufacturing, quality, and maintenance of the product.

Course Duration (9.00am - 5.00pm)
2-Days

Fees

(Fees inclusive of 2 tea breaks, training material & certificate of attendance)

Training Venue
Training will be conducted at 66 Tannery Lane #06-07, Sindo Bldg, S 347805

For Reservation:
Contact Jeffrey Tan via H/P: 92724683 or email: jeffreytan@sqi.org.sg

[ Download Application Form ]

Introduction
Organization frequency overlooks the impact of not having quality measurement systems. Good parts are wrongly rejected and bad parts are mistakenly accepted, or a satisfactory process appears unsatisfactory. This can lead to lost sales and profits and unnecessary expense while trying to fix a manufacturing or business process where the primary source of variability is from the measurement system. A capable measurement system will bring about an effective and efficient implementation of any process control program and improvement initiative as the actual variables of interest now lies directly with the processes itself.

Course Objectives

This course will enable the participants to :

• Understand the fundamental principle of measurement system and its effect and impact on the quality of measurement data and the accuracy of the process analysis

• Know types of variations influencing the measurement system performance

• Acquire the use of proven statistical techniques, skills and ability to assess the measurement system

• Select the appropriate statistical methods for evaluating the measurement system in different environments

• Main Concept of Measurement System
  1.1 Introduction, Purpose and Terminology
  1.2 Quality of Measurement Data
  1.3 The Measurement Process
  1.4 Statistical Properties of Measurement Systems
  1.5 Standards: Background and Use of Standards
  1.6 Purpose of Calibration & Calibration Systems

• Types of Measurement System Variation
  2.1 Source of Variations
  2.2 Bias
  2.3 Repeatability
  2.4 Reproducibility
  2.5 Stability
  2.6 Linearity

• Analysis of A Measurement System
  3.1 Measurement System Discrimination
  3.2 Process Variation – Location
  3.3 Process Variation – Width or Spread
  3.4 Analysis of Measurement System’s Variability using Work Examples: Bias / Repeatability / Reproducibility / Stability / Linearity

• Effects of Measurement System Variability
  4.1 Effect on Decisions
  4.2 Effect on Product Decisions
  4.3 Effect on Process Decisions
  4.4 New Product Acceptance
  4.5 New Process Acceptance
  4.6 Process setup and control
  4.7 Effectiveness in establishing QC / QA Systems

• Assessing Measurement Systems
  5.1 Selecting and Developing Test Procedures
  5.2 Preparation for a Measurement System Study
  5.3 Assessment Criteria

• Variable Measurement System Study
  6.1 Guidelines For Determining Stability
  6.2 Guidelines For Determining Bias
  6.3 Guidelines For Determining Repeatability and Reproducibility: Range Method, Average and Range Method, Standard GR&R Study, Analysis of Variance (ANOVA) Method.

• 7 Attribute Measurement System Study
  7.1 Attribute Gage Study

• 8 Method for Reducing Unacceptable GR&R Result

Award of Certificate
Certificate of Attendance will be issued to participants who have attended at least 75% of the course

Who Should Attend
This course is particularly suitable for and benefit to Engineers, Supervisors, Process Specialists or any personnel involve in quality assurance, process control and improvement activities.

Course Duration (9.00am - 5.00pm)
2-Days

Fees

Training Venue
SQI, 66 Tannery Lane #06-07, Sindo Bldg, Singapore 347805

We also provide customized in-house training starting from S$2,000 per day. Please contact us for more information on our products and services.

SINGAPORE QUALITY INSTITUTE (SQI)
66 Tannery Lane #06-07 Sindo Building Singapore 347805
Tel : (65) 6746 0651
Fax : (65) 6746 1351
Email : jeffreytan@sqi.org.sg
Website: www.sqi.org.sg

Course Objectives
This program is to equip participants with the necessary HACCP knowledge and skills in establishing and auditing a HACCP system effectively in food and food-related industries.

Course Content

Day One: Interpretation & Application of HACCP System

• What is HACCP? & what are the benefits of HACCP?

• The Major Components of Food Safety Management

• Concept of Quality, Quality Control, Quality Assurance and Product Safety

• Terms and Definitions associated with HACCP System

• Introduction to Seven HACCP Principles

• Practical interpretation of HACCP Principles

• Guidelines for the application of the HACCP system

• Use of decision tree to identify Critical Control Points (CCPs)

• Documentation structure of the HACCP system

• Roles of the management and employees during the process of implementing HACCP system

• HACCP Work Examples & Discussion

• What is HACCP Audit ?

• Characteristics of Audits

• Purpose of Audits

• Fundamental Rules for Auditing

• HACCP Audit Criteria

• HACCP System Verification

• Essential Elements / Principal Activities in Audit

• The HACCP Audit Process

• Preparation of Audits

• Checklist For Document Review

• Audit Trail / Audit Methodology / Audit Techniques

• Analysis of Non-compliance

• Audit Report ¨ Practical Assignment

Award of Certificate
Certificate of Attendance will be issued to participants who have attended at least 75% of the course.

Who Should Attend
Designed for Top and Middle Management Staff

Course Duration
Two-Day Training

Fees

(Inclusive of 7% GST) FEES (inclusive of 2 tea breaks, training material & certificate of attendance)

Training Venue
SQI, 66 Tannery Lane #06-07, Sindo Bldg, Singapore 347805

For Reservation
Contact Jeffrey Tan @ 92724683 (email: jeffreytan@sqi.org.sg) or fax: 6746 1351

Venue
SQI, 66 Tannery Lane #06-07 Sindo Building Singapore 347805
 

[ Download Application Form ]

Introduction
GR&R Studies is a method for evaluating and quantifying an existing gauge or inspection system. It determines if an inspection method or equipment produce acceptable, marginal or unacceptable results. It is often taken for granted that inspection results are true values with no errors. In reality, all inspection or gauge results are subject to variation. It is a required component for calculating process validation, and the acceptability level for a production process.

Application of Gage Repeatability and Reproducibility (GR&R) Studies can give rise to the following benefits:

• A criterion to accept new measuring equipment.

• A comparison of one measuring equipment against another.

• A basis for evaluating a gauge suspected of being deficient.

• A comparison for measuring equipment before and after repair

• Assess the impact of GR&R on Process Capability Studies.

Course Outline

          Day 1: 9:00AM – 05:00PM

1. Main Concept of Measurement System
   • Measurement System
   • Measurement / Tolerance
   • Process In-Control
   • Measurement System Analysis
   • Gauge Capability Studies

2. Computation Techniques Associated with GR&R
   • Standard Deviation / Rbar / d2 / Ro / d2

3. Types of Measurement System Variation
   • Bias / Repeatability / Reproducibility / Stability / Linearity

4. Repeatability & Reproducibility (R&R) / Gage Capability
   • Computation of Combined GR&R using individual R & R Values
   • Computation of Combined GR&R using Quick Approximation Method

5. Procedure For Determining GR&R & % GR&R
   
   Lunch Break : 12:30PM – 1:30PM
   
   Day 2: 09:00AM – 5:00PM
    

6. Computation of %GR&R & Its Interpretation During Application
   • Calculation of GR&R
   • Process Variation
   • Percent of Tolerance

7. Use of GR&R Data Sheet & GR&R Report Format
   • GR&R Data Sheet
   • GR&R Report Format

8. Practical Method for Reducing Unacceptable GR&R Result
   • Six Sigma Spread
   • Determination of GR&R Reduction Percentage

9. Impact of GR&R on Process Capability Studies
   • Process Capability Studies coupled with GR&R
   • Process Capability Studies with reduced GR&R

10. Application of Calibration Techniques In Measurement System
    • Physical Calibration
    • Comparative Techniques
    • Inter-laboratory Comparisons

11. Class-room Assignment & Exercises.

Award of Certificate
Certificate of Attendance will be issued to participants who have attended at least 75% of the course.

Who Should Attend
This course is particularly suitable for and benefit to Engineers, Supervisors, Process Specialists or any personnel involved in quality assurance, process control and continual improvement activities.

Course Duration (9.00am - 5.00pm)
2-Days

Fees

Course fees inclusive of 7% GST
Price includes of training materials, certificate and refreshment for two tea breaks.

Training Venue
Singapore Quality Institute (SQI), 66 Tannery Lane #04-04 Sindo Building Singapore 347805

We also provide customized in-house training starting from S$2,000 per day. Please contact us for more information on our products and services.

Singapore Quality Institute (SQI) 66 Tannery Lane #04-04 Sindo Building Singapore 347805
Tel : (65) 67490728
Mobile : (65) 92724683
Email : jeffreytan@sqi.org.sg
Website: www.sqi.org,sg
 

[ Download Application Form ]

Introduction
Communication is important in an organisation. The employees’ level of competency invariably affects all aspects of the operation within the firm. Ineffective and poor communication skills of employees affect the bottom line of the any organization. At the end of the workshop, participants will be able to:

• Promote and support organisational goals through effective communication skills

• Foster & encourage effective cooperation using reliable & effective communication skills.

• Helps you identify and understand your own personality traits.

• Helps you identify & understand the personality traits of those you relate with more easily

• Practice effective inter-personal communication skills with their colleagues, subordinates and superiors.

• Practice the art of active listening

• Recognize the role and significance of body language

• Communicate well with internal and external customers

Course Outline

• Introduction to communication process

• Understanding communication principles and processes • Recognising the inter-personal communication roadblocks

• The effect of perception on communication

• The art of listening

• Questioning skills • Gender differences in communication.

• Non-verbal communication

• Building self-esteem (self & others) through communication

• Communicating well with customers

• Giving & managing negative feedback

• Giving & Managing compliments

Course Duration
2-Day

Who Should Attend
This course is organized for all management, section heads, supervisors who are involved in daily interaction with both internal and external customers.

Award Of Certificate
Certificate of successful completion will be issued to participants who have attended at least 75% of the course.

Fees

COURSE FEES
S$320 (Members) S$342.40 (Non Members)
Price is inclusive of two tea breaks. Fees include 7% GST

VENUE
SQI, 66 Tannery Lane #06-07, Sindo Bldg, Singapore 347805

FOR RESERVATION
Contact Jeffrey Tan via Mobile: 92724683 or email: jeffreytan@sqi.org.sg

[ Download Application Form ]

1. APQP Introduction
Many organisations are struggling with the concept of advanced quality planning and how to incorporate this methodology into existing framework.

Published jointly by DaimlerChrysler, Ford and General Motor, advanced product quality planning is required in the ISO/TS 16949 Quality Systems Requirements manual, but it can be used for virtually any other system. Product Quality Planning is a structured method of defining and establishing the steps necessary to assure that a product satisfies the customer.

Course Objectives

This course will enable the participants to:

• understand the fundamental principle and knowledge of APQP as describe by DaimlerChrysler, Ford and General Motor

• understand the application of APQP and its intent in the ISO/TS 16949 system

2. PPAP Introduction

Production Part Approval Process (PPAP) is one of the required procedural manuals of the ISO/TS 16949 Quality System. It was developed by the Quality and Part Approval staffs at DiamlerChrysler, Ford, and General Motors, working under the auspices of the Automotive Division of the America Society for Quality (ASQ) and the Automotive Industry Action Group (ALAG).

The intent is to determine if all customer engineering design record and specification requirements are properly understood by the supplier and that the process has the potential to produce product consistently meeting these requirements during an actual production run at the quoted production rate.

Course Objectives

This course will enable the participants to:

• Understand the requirements of the PPAP requirements
• Understand the process of developing and producing a package that meets PPAP requirements

APQP Content Outline

1. Fundamentals of APQP and the 5 steps approach
2. Plan and Define Phase
3. Product Design and Development Phase
4. Process Design and Development Phase
5. Product and Process Validation
6. Feedback, Assessment and Corrective Action

PPAP Content Outline

7. PPAP purpose and scope
8. Submission Requirements
9. Submission Levels Requirements
10. Approval Status and Record

Who Should Attend
This course is suitable and benefit to anyone involved in maintenance, marketing, design, and process control and improvement activities and also particularly for individual that is responsible for planning, developing or managing a quality system to satisfy the QS 9000 or ISO/TS 16949 quality system requirements.

Pre-requisite
Participants should have a basic knowledge of quality and manufacturing concepts

Award Of Certificate
Certificate of Attendance will be issued to participants who have attended at least 75% of the course.

Course Duration
(9.00 AM – 5.00 PM) 1-Day Training

Fees

Price is inclusive of two tea breaks. Fees include 7% GST

Venue
SQI, 66 Tannery Lane #06-07, Sindo Bldg, Singapore 347805

For Reservation
Contact Jeffrey Tan via Mobile: 92724683 or email: jeffreytan@sqi.org.sg

[ Download Application Form ]

Management systems, based on ISO Standards, enable organizations to formalize, optimize and continually improve the way activities are carried out. From the early days of Quality management system (ISO 9001), many of the organizations are moving on to establish systems for managing the Environmental Impacts (ISO 14001) and Occupational Health & Safety risks (OHSAS 18001). When this happens, it makes sense to seriously look at integrating the various management systems to derive it benefits This course is designed to provide an in-depth understanding of the benefits, issues and pitfalls from integrating the management systems and of auditing an Integrated Management System (IMS).

Course Objectives

To provide an in-depth understanding of:
1. The concept of “Integrated Management System”
2. Planning, Establishing and maintaining an EMS
3. Internal auditing of IMS

Course Content

• What is a management system?
• PDCA & Various Management Models
• Why to integrate & Benefits
• Common / Unique features
• How to set up an Integrated Management System (IMS)
• Common pitfalls & how to avoid them
• Strategies for successful implementation
• Integrated audits – preparation, conduct, reporting and closure

Who Should Attend
• Personnel responsible for developing, implementing and maintaining Quality, Environmental and OH&S management systems
• Personnel wishing to be trained on internal auditing
• Existing Auditors (To add-on to the Qualification for different standards)

Note: As this course is designed to discuss the concept of integration of systems, it is expected, that, the participants already have a basic understanding and awareness about ISO 9001, ISO 14001 and OHSAS 18001 Standards

Pre-requisite
Participants should have a basic knowledge of quality and manufacturing concepts

WORKSHOP (2 DAYS)

Fees