Price is inclusive of two tea breaks.

An additional 5% of course fee would be chargeable for payments made after course commencement.

*Administrative details are subjected to changes without prior notice.

[ Download Application Form ]

Objectives
This interactive course will enable the participants to:

• understand the principle and concept of SPC, and correctly apply this methodology for use in their own working environment.

• apply a structural approach to any improvements and problem solving processes and formalises the mental discipline during these processes.

• outlines the SPC philosophy, implementation strategies, tools and techniques and describes the provisions for implementing an SPC system in the manufacturing industry

Who Should Attend
Anyone involved in maintenance, marketing, design, and process control and improvement activities and also particularly for individual that is responsible for planning, developing or managing a quality system to satisfy the ISO 9001: 2000 or ISO/TS 16949 quality system requirements.

• 1 Introduction to Quality
  Concept  
  1.1 What is Quality? 
  1.2 Who is My Customer? 
  1.3 Types of Inspection
  1.4 100% inspection vs Process monitoring  
   

• 2 Basic Statistics
  2.1 Basic understanding of statistics 
  2.2 Stem and Leaf Plot 
  2.3 Population and Sample 
  2.4 Central tendency and measure of dispersion
  2.5 Coefficient of Variance and Signal-to- Noise Ratio
  2.6 Normal Distribution/Central Limit Theorem 
  2.7 7QC Problem Solving tools 
  2.8 Structure Problem Solving Steps 
   

• 3 Basic SPC concepts
  3.1 What is a Process? 
  3.3 What is Variation?
  3.4 SPC Principles
   

• 4 Control Chart
  4.1 Basic Principles and benefits
  4.2 Types of Control Chart and selection for use
  4.3 How to set up a Control Chart
  4.4 Reaction for out-of-control situations
  4.5 Management factors
   

• 5 Traditional Variable and attribute Charts
  5.1 X-bar/Range and X-bar/Std deviation Chart
  5.2 Nonconformity or Defect c and u chart
  5.3 Nonconforming or Defective, p and pn chart
   

• 6 Process Capability
  6.1 Specification and Control limits
  6.2 Process Capability, Cp, Process Capability, Cpk and
  6.3 Process Capability –to- target, Cpm
  6.4 Relationship between Specifications and Process Capability
  6.5 Benefits of Process Capability Analysis 3.2 A Process Control System 6.6 Understanding the concept of Process and Product Characterization

Duration
2 Days (9:00 am – 5:00 pm)

Venue:
Singapore Quality Institute, 66 Tannery Lane #06-07, Sindo Bldg, Singapore 347805

For Reservation: Contact Jeffrey Tan @ 98183736
(email: jeffreytan@sqi.org.sg) or fax: 64674226

[ Download Application Form ]

Course Objectives

• Understand the concept of zero quality control environment and mistake-proofing concepts and how mistake-proof systems and devices are applied to prevent mistakes from becoming defects.

• Select and acquire the use of various mistake-proof methods in different situations

• Develop a system that will automatically detect and correct error at every stage

Course Content

1 Zero Quality Control (ZQC)
1.1 Limitation of Statistical Process Control (SPC)
1.2 What is Zero Quality Control (ZQC)?
1.3 Traditional PDCA cycle
1.4 Error and Defect
1.5 Integrating Do and Check in the ZQC Approach
1.6 The Elements of ZQC

2 Product Inspection
2.1 Judgment inspection
2.2 Informative inspection
2.3 Source inspection
2.4 The feedback loop

3 Understanding Mistake-Proofing (Poka Yoke)
3.1 Why mistakes are made?
3.2 Strategies for Zero Defects
3.3 Mistake-Proofing principle and concept
3.4 The purpose for the Mistake-Proofing
3.5 The desired outcome
3.6 Mistake-Proofing methods
3.7 When Mistake-Proofing won’t work
3.8 Practical, feasible and cost-effective mistake-proofing

4 The Mistake-Proofing Process
4.1 Five Mistake-Proofing steps
4.2 Various Mistakes-Proofing process tools
4.3 Integrating Mistake-Proofing with FMEA (Failure Mode and Effect Analysis)
4.4 Implement Poka Yoke ideas
4.5 Continuous Improvement

5 Case Studies and Discussions from Industry Examples and Data

Who Should Attend
This course is particularly suitable for and benefit to Engineers, Supervisors, Process Specialists or any personnel involved in maintenance, process control and improvement activities.

Award of Certificate
Certificate of Attendance will be issued to participants who have attended at least 75% of the course. DURATION 2 Days (9:00am – 5:00pm)

Fees

(Fees inclusive of 2 tea breaks, training material & certificate of attendance)

For Reservation
Contact Jeffrey Tan @ 98183736 (email: jeffreytan@sqi.org.sg) or fax: 64674226

An additional 5% of course fee would be chargeable for payments made after course commencement.

*Administrative details are subjected to changes without prior notice.

[ Download Application Form ]

Course Objectives
This program is designed to enable the participants to acquire the practical knowledge and skills in identifying, organising and controlling calibration activities carried out for Inspection, Measuring and Test Equipment.

Course Contents

• Definition Of Calibration

• What is Metrology

• Measurement Terminology

• Essential Requirements in Establishing In-House Calibration Program
  - Measurement Traceability
  - Reference Standards
  - Reference Materials
  - Measurement Uncertainty
  - Environmental Conditions
  - Determination of Calibration Interval
  - Transport and Storage
  - Calibration Certificate

• ISO 9000 Quality System Requirements For Calibration

• Develop and Document an ISO 9000 Quality Procedure for Calibration

• Control, Calibrate and Maintain Inspection, Measuring and Test Equipment

• Develop and Document Work Instruction on Internal Calibration Procedure

• Design and Formulate Internal Calibration Records

• Review and Interpret External Calibration Report

• Practical Exercise on Identifying Inspection, Measuring and Test Equipment which requires External and/or Internal Calibration

• Conduct Practical Exercise in Determining the Type Of Measurements to be made and the desired Degree of Accuracy

• The Competence of a Testing and Calibration Laboratories can be demonstrated by providing evidence of compliance to ISO /IEC 17025 requirements

• General Discussion

Who Should Attend
This program is designed for Quality Control / Quality Assurance / Technical and Engineering Personnel who are involved in managing testing and calibration activities.

Award of Certificate
Certificate of Attendance will be issued to participants who have attended at least 75% of the course.

DURATION
2 Days (9:00am – 5:00pm)

Fees

(Fees inclusive of 2 tea breaks, training material & certificate of attendance)

For Reservation
Contact Jeffrey Tan @ 98183736 (email: jeffreytan@sqi.org.sg) or fax: 64674226

An additional 5% of course fee would be chargeable for payments made after course commencement.

*Administrative details are subjected to changes without prior notice.

[ Download Application Form ]

Course Objectives
This interactive course will enable the participants to:

• understand the principle and concept of FMEA, and correctly apply this methodology for use in design or process or service environment.

• apply a structural approach to any improvements and problem solving processes and formalises the mental discipline during these processes.

COURSE CONTENTS

1 Introduction to FMEA
1.1 What is FMEA?
1.2 Compare and contrast the different types FMEA
1.3 Types and selection of key quality characteristics for use in a FMEA process 1.4 Frequently Ask Questions (FAQs)

2 Methodology and steps in developing and applying an FMEA
2.1 The 14 steps approach
2.2 Understanding the differences and relationship between failure mode, cause and effect
2.3 Severity, Occurrence, and Detection probability assessment and rating
2.4 Risk and Priority Ranking
2.5 Corrective Actions

3 Process, Design and Service FMEA
3.1 Step-by-step approach of each type of FMEA
3.2 Factors to be considered in each type of FMEA
3.3 Questions to ask when performing each type of FMEA

4 Implementation Strategies
4.1 Understanding Deployment Failure
4.2 Deploying FMEA inside the organization
4.3 The “FMEA Deployment Model”
4.4 Supporting improvement tools use in each phase of the FMEA

5 Control and Reaction Plans Methodology
5.1 Overview of Control and Reaction Plans and relation with FMEA
5.2 Step-by-step description of each control plan requirements
5.3 Process, Product and Special Characteristics classification
5.4 Selection of various process control method
5.5 Uses of process analysis tools in the reaction plan

WHO SHOULD ATTEND
This course is suitable and benefit to anyone involved in maintenance, marketing, design, and process control and improvement activities and also particularly for individual that is responsible for planning, developing or managing a quality system to satisfy the QS 9000 or ISO/TS 16949 quality system requirements.

Award of Certificate
Certificate of Attendance will be issued to participants who have attended at least 75% of the course. DURATION 2 Days (9:00am – 5:00pm)

Fees

(Fees inclusive of 2 tea breaks, training material & certificate of attendance)

For Reservation
Contact Jeffrey Tan @ 98183736 (email: jeffreytan@sqi.org.sg) or fax: 64674226

An additional 5% of course fee would be chargeable for payments made after course commencement.

*Administrative details are subjected to changes without prior notice.

[ Download Application Form ]

Course Objectives
Participants will be able to understand drawings with GD & T symbols. Case studies and hands-on exercises using specially selected drawings allow participants to use and apply the information learnt in the course. Participants may also bring company drawings for interpretation during live case studies.

Course Content

Introduction to GD&T
• Why GD&T?
• Problem with Traditional Methods
• “Square” vs “Cylindrical Tolerance Zone Essential Concepts of GD&T
• Feature, Feature of Size, Location

Dimensions
• Basic Rules
• Virtual Conditions
• Bonus Tolerances

Datums
• Datum Reference Frame
• Datum Precedence
• Datum Target
• Feature of Size Datum
• Applications

Form
• Flatness & Applications
• Straightness & Applications
• Circularity & Applications
• Cylindricity & Applications
• Case Studies

Orientation
• Perpendicularity & Applications
• Parallelism & Applications
• Angularity & Applications
• Case Studies

Position
• True Position & Tolerance of Position
• Symmetry & Applications
• Composite Positioning
• “Zero” Positioning
• Calculation of Optimal Positional Tolerance
• Conversion of Conventional Tolerance to True Position
• Case Studies

Runout and Concentricity
• Concept of Multiple Centreline
• Circular Runout and Applications
• Total Runout and Applications
• Concentricity and Applications
• Case Studies

Profile
• True Profile
• Types of Profile Tolerance
• Coverage of Profile Tolerance
• Profile of a Line & Applications
• Profile of a Surface & Applications
• Co-planarity Applications using Profile
• Location Control using Profile
• Orientation Control using Profile
• Case Studies

Exercises
• Final Revision
• Hands-on Exercises

Trainer
Dr Bryan Ngoi

Who Should Attend
Technicians and Engineers in the areas of design, manufacturing and quality control who need to specify, interpret and apply geometric tolerances.

Award of Certificate
Certificate of Attendance will be issued to participants who have attended at least 75% of the course.

Course Duration
3 Days (9:00am – 5:00pm Daily)

Fees

(Course fees include training materials, certificate, refreshments for 2 tea-breaks and buffet lunch

Venue
Furama Riverfront, 405 Havelock Road, Singapore 169633

For Reservation
Contact Jeffrey Tan @ 98183736 (email: jeffreytan@sqi.org.sg) or fax: 64674226

An additional 5% of course fee would be chargeable for payments made after course commencement.

*Administrative details are subjected to changes without prior notice.

[ Download Application Form ]

Course Objectives
•   Learn effective ways to measure and gauge geometric tolerances
•   Learn to select the most appropriate measurement techniques
• GDT specifications - prototype or production, batch production or mass production

Course Content
1 Introduction
• What is GD&T
• Why GD&T and how GD&T benefits you

2 Basic concepts and Rules
• Features, Features-of-size, Location Diemension
• MMC, LMC & RFS
• Rules 1,2&3
• Bonus tolerance
• Virtual condition & applications with examples using AME drawings

3 Datums Concepts
• Datum Precedence
• Datum Plane
• Datum Target
• Feature-Of-Size Datum (application with examples using AME drawings)

4 Form Control
• Flatness
• Straightness
• Circularity & Cylindricity (application with examples using AEM drawings)

5 Orientation Control
• Perpendicularity
• Parallelism & Angularity (application with examples using AME drawings)

6 Location Control
• Position
• Symmetry & Concentricity (application with examples using AME drawings)

7 Runout and Concentricity Control
• Circular Runout
• Total Runout & Concentricity (application with examples using AME drawings)

8 Profile Control
• Line Profile
• Surface Profile (application with examples using AME drawings)

9 Reinforce learning through discussion session using AEM products and drawings

Methodology
Participants will learn final details in advanced GD&T. Case studies and hands-on exercises using specially selected drawings allow participants to use and apply the information learnt in the course. Participants may also bring company drawings for interpretation during live case studies.

Who Should Attend
This course is designed for designed for engineers who need to qualify parts with GD&T specifications. You will learn effective ways to measure and gauge geometric tolerances. You will also learn to select the most appropriate measurement techniques for particular GD&T specifications, whether it is prototype or production, batch production or mass production. Enhance understanding by using videos, with step by step explanations, using open setup, gauges or specialized equipment. Course Pre-requisites Participants must possess basic knowledge of GD&T and Tolerance Analysis concepts

Course Durations
3-Day (9:00am – 5:00pm)

Fees

(Fees inclusive of 7% GST Course fees include training materials, certificate & light refreshments )

Training Venue: Furma Riverfront, Havelock Road, Singapore

Course Objectives
A new strategy to produce high quality cost saving design Case studies and hands-on exercises using your company’s drawing allow you to actually use and apply the information studied in your work place / station– the most efficient way to learn.

Trainer
Dr Bryan Ngoi is a consultant specializing in training and implementation of GD&T. He has trained more than 5000 participants in interpreting, measuring, gauging and analyzing geometric tolerances. He has been actively researching in the above area and has published more than thirty journal papers in international journals.

Course Content
1. INTRODUCTION TO STACK ANALYSIS
• Why Tolerance Stack Analysis
• Linear & Radial Stack
• Component & Assembly Stack
• Formulation of the Problem
• Development of Tolerance Chain

2. COMPONENT STACK ANALYSIS
• Both Linear and Radial Stack

3. ASSEMBLY STACK ANALYSIS
• Both Linear and Radial Stack

4. CONCENTRICITY AND RUNOUT TOLERANCE ANALYSIS
• Component Stack
• Assembly Stack

5. PROFILE TOLERANCE ANALYSIS
• Component Stack • Assembly Stack

6. POSITIONAL TOLERANCE ANALYSIS
• Component Stack • Assembly Stack

7. ORIENTATION TOLERANCE ANALYSIS
• Component Stack
• Assembly Stack

8. FORM TOLERANCE ANALYSIS
• Component Stack
• Assembly Stack

Award of Certificate
Certificate of Attendance will be issued to participants who have attended at least 75% of the course.

Who Should Attend
This course is designed for anyone who needs to analyse drawings for design evaluation. A new strategy to produce high quality, cost saving design at design stage.

Course Duration
3 Days

Fees

(Fees include training materials, certificates and light refreshment for 2 tea-break & Buffet lunch.)

For Reservation
Contact Jeffrey Tan @ 98183736 (email: jeffreytan@sqi.org.sg) or fax: 64674226

[ Download Application Form ]

Introduction
This course is designed to provide an in-depth understanding on the principles of Environmental Management and the requirements of the ISO 14001. Participants will be made aware of Certification Bodies' perspective of what drives the revised Environmental Management System, the approach normally taken for upgrading the environmental management in the industry.

ISO 14001: 2004 EMS is applicable to any organization that wishes to:

•  Implement, maintain and improve an environmental management system,

• Assure itself of its conformance with its stated environmental policy, and regulations

• Make a self-determination & self-declaration of conformance with the International Standard

Course Objectives

• Fundamental concepts & principles of an EMS with the 2004 standards transition

• Plan & development of an Environmental Management System to meet ISO 14001:2004 stds

• Certification requirements during development & implementation of the EMS.

Course Content

• Overview of ISO 14001 development and implementation process & transition to 2004

• How to conduct an initial environmental review

• Interpretation of ISO 14001

• Identify and evaluate significance of environmental impacts

• Define environment policies, objectives, targets and management programmes

• Regulatory issues associated with ISO 14001

• Documenting ISO 14001 procedures

• Defining audit scope, frequency, methodologies, responsibilities & requirements

• Conduct documentation review, interviews and site inspection

• Preparation of internal audit reports

Award of Certificate
Certificate of Attendance will be issued to participants who have attended at least 75% of the course.

Who Should Attend
Participants responsible for developing, implementing & maintaining EMS and those involve in internal quality audit

Course Duration (9.00am - 5.00pm)
2-Day

Fees

(Fees inclusive of 2 tea breaks, training material & certificate of attendance)

Training Venue
Training will be conducted at 66 Tannery Lane #06-07, Sindo Bldg, S 347805

We also provide customized in-house training starting from S$2,000 per day. Please contact us for more information on our products and services.

[ Download Application Form ]

• Analyze the data more effectively

• Interpret data in more thoroughly than other.

• Extract valid and useful information for effective decision making. .

• Incorporate the philosophy of Total Quality Management through “Do it right the first time and every time”.

Course Outline

• Introduction
  - Description Statistics
  - Normal Distribution

• Hypothesis Testing

• Test of Means

• Test of Variance

• Test of Proportion
  - Other Types of Hypothesis Testing

• Chi-squared Test

• Goodness-of-fit Test
  - Regression Analysis
    ~Linear regression
    ~Study of Correlation
    ~Multiple Regression
    ~Sum of Squares (SS) and F-statistics
  - Analysis of Variance (ANOVA)
  - Variance of Sample Means
  - Sample F Statistics
  - ANOVA
  - Exercise

Award of Certificate
Certificate of attendance will be issued to participants who have attended at least 75% of the course.

Pre-Requisite
Participants should have basic knowledge of statistics.

Who Should Attend
This course is suitable for technical professionals as well as chemical professionals such as managers, engineers, engineering assistants and chemicals involved in design, development, production, manufacturing, quality, and maintenance of the product.

Course Duration (9.00am - 5.00pm)
2-Days

Fees

(Fees inclusive of 2 tea breaks, training material & certificate of attendance)

Training Venue
Training will be conducted at 66 Tannery Lane #06-07, Sindo Bldg, S 347805

For Reservation:
Contact Jeffrey Tan via H/P: 98183736 or email: jeffreytan@sqi.org.sg

[ Download Application Form ]

Introduction
Organization frequency overlooks the impact of not having quality measurement systems. Good parts are wrongly rejected and bad parts are mistakenly accepted, or a satisfactory process appears unsatisfactory. This can lead to lost sales and profits and unnecessary expense while trying to fix a manufacturing or business process where the primary source of variability is from the measurement system. A capable measurement system will bring about an effective and efficient implementation of any process control program and improvement initiative as the actual variables of interest now lies directly with the processes itself.

Course Objectives

This course will enable the participants to :

• Understand the fundamental principle of measurement system and its effect and impact on the quality of measurement data and the accuracy of the process analysis

• Know types of variations influencing the measurement system performance

• Acquire the use of proven statistical techniques, skills and ability to assess the measurement system

• Select the appropriate statistical methods for evaluating the measurement system in different environments

• Main Concept of Measurement System
  1.1 Introduction, Purpose and Terminology
  1.2 Quality of Measurement Data
  1.3 The Measurement Process
  1.4 Statistical Properties of Measurement Systems
  1.5 Standards: Background and Use of Standards
  1.6 Purpose of Calibration & Calibration Systems

• Types of Measurement System Variation
  2.1 Source of Variations
  2.2 Bias
  2.3 Repeatability
  2.4 Reproducibility
  2.5 Stability
  2.6 Linearity

• Analysis of A Measurement System
  3.1 Measurement System Discrimination
  3.2 Process Variation – Location
  3.3 Process Variation – Width or Spread
  3.4 Analysis of Measurement System’s Variability using Work Examples: Bias / Repeatability / Reproducibility / Stability / Linearity

• Effects of Measurement System Variability
  4.1 Effect on Decisions
  4.2 Effect on Product Decisions
  4.3 Effect on Process Decisions
  4.4 New Product Acceptance
  4.5 New Process Acceptance
  4.6 Process setup and control
  4.7 Effectiveness in establishing QC / QA Systems

• Assessing Measurement Systems
  5.1 Selecting and Developing Test Procedures
  5.2 Preparation for a Measurement System Study
  5.3 Assessment Criteria

• Variable Measurement System Study
  6.1 Guidelines For Determining Stability
  6.2 Guidelines For Determining Bias
  6.3 Guidelines For Determining Repeatability and Reproducibility: Range Method, Average and Range Method, Standard GR&R Study, Analysis of Variance (ANOVA) Method.

• 7 Attribute Measurement System Study
  7.1 Attribute Gage Study

• 8 Method for Reducing Unacceptable GR&R Result

Award of Certificate
Certificate of Attendance will be issued to participants who have attended at least 75% of the course

Who Should Attend
This course is particularly suitable for and benefit to Engineers, Supervisors, Process Specialists or any personnel involve in quality assurance, process control and improvement activities.

Course Duration (9.00am - 5.00pm)
2-Days

Fees

Training Venue
SQI, 66 Tannery Lane #06-07, Sindo Bldg, Singapore 347805

We also provide customized in-house training starting from S$2,000 per day. Please contact us for more information on our products and services.

SINGAPORE QUALITY INSTITUTE (SQI)
66 Tannery Lane #06-07 Sindo Building Singapore 347805
Tel : (65) 6746 0651
Fax : (65) 6746 1351
Email : jeffreytan@sqi.org.sg
Website: www.sqi.org.sg

Introduction
It is essential to equip our people who play the leading role in an organization with appropriate understanding and appreciation in the application of GDP (Good Distribution Practices) For Medical Devices in order to lead and supervise their subordinates on the shop-floor effectively and efficiently.

Course Objectives

This program has been tailored to train and equip the participants with a practical understanding of GDP (Good Distribution Practices) For Medical Devices in order to assist them in ensuring the quality and integrity of medical devices throughout the distribution process.

Course Content

1. Definition and Classification of Medical Devices

2. 2. What Is ISO 13485:2003 ?

3. 3. What is ISO 14971:2007?

4. 4. Brief Introduction To GDP (Good Distribution Practices) For Medical Devices

5. 5. GDP (Good Distribution Practices) For Medical Devices: Scope Of Application

6. 6. Definitions & Terms Adopted By GDP For Medical Devices

7. 7. GDP (Good Distribution Practices) For Medical Devices - Requirements
   - Quality Management System
   - Resource Management
   - Storage and Stock Handling
   - Medical Device Complaints
   - Field Safety Corrective Action
   - Return of Medical Devices
   - Disposal of Medical Devices
   - Counterfeit, Adulterate, Unwholesome or Tampered Medical Devices
   - Internal Audits § Management Review
   - Outsource Activities

8. 8. Documentation Structure of GDP For Medical Devices

9. 9. Worked Examples and Discussion

10. 10. Class-room Exercise

Award of Certificate
Certificate of Attendance will be issued to participants who have attended at least 75% of the course.

Who Should Attend
This program is designed for Production & QC /QA/RA Supervisors, Executives and Managers who are involved in managing the day-to-day operational activities

Course Duration (9.00am - 5.00pm)
2-Days

Fees

(Inclusive of 7% GST) FEES (inclusive of 2 tea breaks, training material & certificate of attendance)

Training Venue
SQI, 66 Tannery Lane #06-07, Sindo Bldg, Singapore 347805

Course Duration
1-Day (9.00am – 5.00pm)

For Reservation
Contact Jeffrey Tan @ 98183736 (email: jeffreytan@sqi.org.sg) or fax: 6746 1351

Venue
SQI, 66 Tannery Lane #06-07 Sindo Building Singapore 347805
 

Course Objectives
This program is to equip participants with the necessary HACCP knowledge and skills in establishing and auditing a HACCP system effectively in food and food-related industries.

Course Content

Day One: Interpretation & Application of HACCP System

• What is HACCP? & what are the benefits of HACCP?

• The Major Components of Food Safety Management

• Concept of Quality, Quality Control, Quality Assurance and Product Safety

• Terms and Definitions associated with HACCP System

• Introduction to Seven HACCP Principles

• Practical interpretation of HACCP Principles

• Guidelines for the application of the HACCP system

• Use of decision tree to identify Critical Control Points (CCPs)

• Documentation structure of the HACCP system

• Roles of the management and employees during the process of implementing HACCP system

• HACCP Work Examples & Discussion

• What is HACCP Audit ?

• Characteristics of Audits

• Purpose of Audits

• Fundamental Rules for Auditing

• HACCP Audit Criteria

• HACCP System Verification

• Essential Elements / Principal Activities in Audit

• The HACCP Audit Process

• Preparation of Audits

• Checklist For Document Review

• Audit Trail / Audit Methodology / Audit Techniques

• Analysis of Non-compliance

• Audit Report ¨ Practical Assignment

Award of Certificate
Certificate of Attendance will be issued to participants who have attended at least 75% of the course.

Who Should Attend
Designed for Top and Middle Management Staff

Course Duration
Two-Day Training

Fees

(Inclusive of 7% GST) FEES (inclusive of 2 tea breaks, training material & certificate of attendance)

Training Venue
SQI, 66 Tannery Lane #06-07, Sindo Bldg, Singapore 347805

For Reservation
Contact Jeffrey Tan @ 98183736 (email: jeffreytan@sqi.org.sg) or fax: 6746 1351

Venue
SQI, 66 Tannery Lane #06-07 Sindo Building Singapore 347805
 

[ Download Application Form ]

Introduction
GR&R Studies is a method for evaluating and quantifying an existing gauge or inspection system. It determines if an inspection method or equipment produce acceptable, marginal or unacceptable results. It is often taken for granted that inspection results are true values with no errors. In reality, all inspection or gauge results are subject to variation.

It is a required component for calculating process validation, and the acceptability level for a production process.

Application of Gage Repeatability and Reproducibility (GR&R) Studies can give rise to the following benefits:

• A criterion to accept new measuring equipment.

• A comparison of one measuring equipment against another.

• A basis for evaluating a gauge suspected of being deficient.

• A comparison for measuring equipment before and after repair

• Assess the impact of GR&R on Process Capability Studies.

Course Outline

1. Main Concept of Measurement System

2. Types of Measurement System Variation

3. Analysis of A Measurement System’s Variability using Repeatability & Reproducibility (R&R) Method

4. Effects of Measurement System Variability Due To Repeatability & Reproducibility (R&R)

5. Variable Measurement System Study using Repeatability & Reproducibility (R&R)

6. Method for Reducing Unacceptable GR&R Result

7. Impact of GR&R on Process Capability Studies

8. Application of Calibration Techniques In Measurement System

9. Class-room Assignment & Exercises.

Award of Certificate
Certificate of Attendance will be issued to participants who have attended at least 75% of the course.

Who Should Attend
This course is particularly suitable for and benefit to Engineers, Supervisors, Process Specialists or any personnel involved in quality assurance, process control and continual improvement activities.

Course Duration (9.00am - 5.00pm)
1-Day

Fees

Course fees inclusive of 7% GST
Price includes of training materials, certificate and refreshment for two tea breaks.

Training will be conducted in SQI Premises. We also provide customized in-house training starting from S$2,000 per day. Please contact us for more information on our products and services.

Training Venue
SQI, 66 Tannery Lane #06-07, Sindo Bldg, Singapore 347805

For Reservation
Contact Jeffrey Tan @ 98183736 (email: jeffreytan@sqi.org.sg) or fax: 6746 1351

Venue
SQI, 66 Tannery Lane #06-07 Sindo Building Singapore 347805
 

[ Download Application Form ]

Introduction
Communication is important in an organisation. The employees’ level of competency invariably affects all aspects of the operation within the firm. Ineffective and poor communication skills of employees affect the bottom line of the any organization. At the end of the workshop, participants will be able to:

• Promote and support organisational goals through effective communication skills

• Foster & encourage effective cooperation using reliable & effective communication skills.

• Helps you identify and understand your own personality traits.

• Helps you identify & understand the personality traits of those you relate with more easily

• Practice effective inter-personal communication skills with their colleagues, subordinates and superiors.

• Practice the art of active listening

• Recognize the role and significance of body language

• Communicate well with internal and external customers

Course Outline

• Introduction to communication process

• Understanding communication principles and processes • Recognising the inter-personal communication roadblocks

• The effect of perception on communication

• The art of listening

• Questioning skills • Gender differences in communication.

• Non-verbal communication

• Building self-esteem (self & others) through communication

• Communicating well with customers

• Giving & managing negative feedback

• Giving & Managing compliments

Course Duration
2-Day

Who Should Attend
This course is organized for all management, section heads, supervisors who are involved in daily interaction with both internal and external customers.

Award Of Certificate
Certificate of successful completion will be issued to participants who have attended at least 75% of the course.

Fees

COURSE FEES
S$320 (Members) S$342.40 (Non Members)
Price is inclusive of two tea breaks. Fees include 7% GST

VENUE
SQI, 66 Tannery Lane #06-07, Sindo Bldg, Singapore 347805

FOR RESERVATION
Contact Jeffrey Tan via Mobile: 98183736 or email: jeffreytan@sqi.org.sg

[ Download Application Form ]

1. APQP Introduction
Many organisations are struggling with the concept of advanced quality planning and how to incorporate this methodology into existing framework.

Published jointly by DaimlerChrysler, Ford and General Motor, advanced product quality planning is required in the ISO/TS 16949 Quality Systems Requirements manual, but it can be used for virtually any other system. Product Quality Planning is a structured method of defining and establishing the steps necessary to assure that a product satisfies the customer.

Course Objectives

This course will enable the participants to:

• understand the fundamental principle and knowledge of APQP as describe by DaimlerChrysler, Ford and General Motor

• understand the application of APQP and its intent in the ISO/TS 16949 system

2. PPAP Introduction

Production Part Approval Process (PPAP) is one of the required procedural manuals of the ISO/TS 16949 Quality System. It was developed by the Quality and Part Approval staffs at DiamlerChrysler, Ford, and General Motors, working under the auspices of the Automotive Division of the America Society for Quality (ASQ) and the Automotive Industry Action Group (ALAG).

The intent is to determine if all customer engineering design record and specification requirements are properly understood by the supplier and that the process has the potential to produce product consistently meeting these requirements during an actual production run at the quoted production rate.

Course Objectives

This course will enable the participants to:

• Understand the requirements of the PPAP requirements
• Understand the process of developing and producing a package that meets PPAP requirements

APQP Content Outline

1. Fundamentals of APQP and the 5 steps approach
2. Plan and Define Phase
3. Product Design and Development Phase
4. Process Design and Development Phase
5. Product and Process Validation
6. Feedback, Assessment and Corrective Action

PPAP Content Outline

7. PPAP purpose and scope
8. Submission Requirements
9. Submission Levels Requirements
10. Approval Status and Record

Who Should Attend
This course is suitable and benefit to anyone involved in maintenance, marketing, design, and process control and improvement activities and also particularly for individual that is responsible for planning, developing or managing a quality system to satisfy the QS 9000 or ISO/TS 16949 quality system requirements.

Pre-requisite
Participants should have a basic knowledge of quality and manufacturing concepts

Award Of Certificate
Certificate of Attendance will be issued to participants who have attended at least 75% of the course.

Course Duration
(9.00 AM – 5.00 PM) 1-Day Training

Fees

Price is inclusive of two tea breaks. Fees include 7% GST

Venue
SQI, 66 Tannery Lane #06-07, Sindo Bldg, Singapore 347805

For Reservation
Contact Jeffrey Tan via Mobile: 98183736 or email: jeffreytan@sqi.org.sg

[ Download Application Form ]

Management systems, based on ISO Standards, enable organizations to formalize, optimize and continually improve the way activities are carried out. From the early days of Quality management system (ISO 9001), many of the organizations are moving on to establish systems for managing the Environmental Impacts (ISO 14001) and Occupational Health & Safety risks (OHSAS 18001). When this happens, it makes sense to seriously look at integrating the various management systems to derive it benefits This course is designed to provide an in-depth understanding of the benefits, issues and pitfalls from integrating the management systems and of auditing an Integrated Management System (IMS).

Course Objectives

To provide an in-depth understanding of:
1. The concept of “Integrated Management System”
2. Planning, Establishing and maintaining an EMS
3. Internal auditing of IMS

Course Content

• What is a management system?
• PDCA & Various Management Models
• Why to integrate & Benefits
• Common / Unique features
• How to set up an Integrated Management System (IMS)
• Common pitfalls & how to avoid them
• Strategies for successful implementation
• Integrated audits – preparation, conduct, reporting and closure

Who Should Attend
• Personnel responsible for developing, implementing and maintaining Quality, Environmental and OH&S management systems
• Personnel wishing to be trained on internal auditing
• Existing Auditors (To add-on to the Qualification for different standards)

Note: As this course is designed to discuss the concept of integration of systems, it is expected, that, the participants already have a basic understanding and awareness about ISO 9001, ISO 14001 and OHSAS 18001 Standards

Pre-requisite
Participants should have a basic knowledge of quality and manufacturing concepts

WORKSHOP (2 DAYS)

Fees