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SQI Programs - Certified Courses
ASQ Certified Examinations
ASQ
Visit-Tommy Tam
|
Certified
Six Sigma Black Belt |
Course
Objectives
Participants will learn how to apply statistical methods for
business process improvement including how to:
•
Communicate the benefits of Six Sigma as a business strategy
across the organization
• Align with management in the deployment of Six Sigma
• Build a successful infrastructure for Six Sigma deployment
• Integrate Six Sigma with other improvement methods.
• Select successful Six Sigma projects and project teams.
• Significantly increase profitability through Six Sigma
projects.
Course
Contents
|
I.
Enterprise Deployment |
II.
Business Management |
A.
Enterprise View
(1). Value of Six Sigma
(2). Business Systems and Processes
(3). Process Inputs, Outputs, and Feedback.
B.
Leadership
(1). Enterprise Leadership
(2). Six Sigma Roles and Responsibilities
C.
Organizational Goals and Objectives
(1). Linking Projects to Organizational Goals
(2). Risk Analysis
(3). Close-loop Assessment/knowledge Management
D.
History of Organizational Improvement
(1). Foundation of Six Sigma
|
A.
Process vs. Functional View
(1). Process Element
(2). Owners and Stakeholders
(3). Project Management and Benefits
(4). Project Measures.
B.
Voice of Customer
(1). Identify Customer
(2). Collect Customer Data
(3). Analyse Customer Data
(4). Determine Critical Customer Requirements
C.
Business Results
(1). Process Performance Metrics
(2). Benchmarking
(3) Financial Benefits
|
III.
Project Management
|
IV.
Six Sigma Improvement Methodology and Tools – Define
|
A.
Project Charter and Plan
(1). Charter / Plan Elements
(2). Planning Tools
(3). Project Documentation
(4). Charter Negotiation
B.
Team Leadership
(1). Initial Teams
(2). Select Team Members
(3). Team Stages
C.
Team Dynamics and Performance
(1). Team-building Techniques
(2). Team Facilities Techniques
(3). Team Performance Evaluation
(4). Team Tools
D.
Change Agent
(1). Manage Change
(2). Organization Roadblocks
(3). Negotiation and Conflict Resolution
Techniques
(4). Motivation Techniques
(5). Communication
E.
Management and Planning Tools
(1). Affinity Diagrams
(2). Interrelationship Diagrams
(3). Tree Diagrams
(4). Prioritization Matrix
(5). Matrix Diagrams
(6). Process Decision Program Charts
(7). Activity Network Diagrams
|
A.
Project Scope
B.
Metrics
C.
Problem Statement
|
V.
Six Sigma Improvement Methodology and Tools – Measure
|
VI.
Six Sigma Improvement Methodology and Tools – Analyze
|
A.
Process Analysis and Documentation
(1). Tools
(2). Process Inputs and Outputs
B.
Probability and Statistics
(1). Drawing Valid Statistical Conclusion
(2). Central Limit Theorem and Sampling
Distribution of the Mean
(3). Basic Probability Theory
C.
Collecting and Summarizing Data
(1). Types of Data
(2). Measurement Scales
(3). Methods of Collecting Data
(4). Techniques of Assuring Data
Accuracy and Integrity
(5). Descriptive Statistics
(6). Graphical Methods
D. Properties and Applications of Probability
Distributions
(1). Distributions commonly used by Black
Belts
(2). Other Distributions
E.
Measurement Systems
(1). Measurement Methods
(2). Measurement System Analysis
(3). Metrology
F.
Analyzing Process Capability
(1). Design and Conducting Process Capability Studies
(2). Calculating Process Performance vs. Specification
(3). Process Capability Indices
(4). Process Performance Indices
(5). Short-term vs. Ling-term Capability
(6). Non-normal Data Transformation (Process Capability
for Non-normal Data)
(7). Process Capability for Attributes Data
|
A.
Exploratory Data Analysis
(1). Multi-vari Studies
(2). Measuring and Modeling Relationships Between Variables
(a). Simple and Multiple Least-squares Linear Regression
(b). Simple Linear Correlation
(c). Diagnostics
B. Hypothesis Testing
(1). Fundamental Concepts of Hypotheses Testing
(a). Statistical vs. Practical Significance
(b). Significance Level, Power, Type I and Type II Errors
(c) Sample Size
(2).
Point and Interval Estimation
(3). Tests for Means, Variances, and Proportions
(4). Paired-comparison Tests
(5). Goodness-of-fit Tests
(6). Analysis of Variance (ANOVA)
(7). Contingency Tables.
(8). Nonparametric Tests
|
VII.
Six Sigma Improvement Methodology and Tools – Improve
|
VIII.
Six Sigma Improvement Methodology and Tools – Control
|
A.
Design of Experiment (DOE)
(1). Terminology
(2). Planning and Organizing Experiments
(3). Design Principles
(4). Design and Analysis of One-factor Experiment
(5). Design and Analysis of Full-factorial Experiment
(6). Design and Analysis of Two-level Fractional Factorial
Experiment
(7). Taguchi Robustness Concepts
(8). Mixture Experiments
B.
Response Surface Methodology
(1). Steepest Ascent/descent Experiments
(2). Higher-order Experiment
C. Evolutionary Operations (EVOP)
|
A.
Statistical Process Control (SPC)
(1). Objectives and Benefits
(2). Selection of Variable
(3). Rational Subgroup
(4). Selection and Application of Control Charts
(5). Analysis of Control Charts
(6). PRE-control
B.
Advanced Statistical Process Control
C.
Lean Tools for Control
D. Measurement System Re-analysis
|
| IX.
Lean Enterprise |
X.
Design For Six Sigma (DFSS) |
A.
Lean Concepts
(1). Theory of Constraints
(2). Lean Thinking
(3). Continuous Flow Manufacturing (CFM)
(4). Non value-added Activities
(5). Cycle-time Reduction
B.
Lean Tools
C. Total Productive Maintenance (TPM)
|
A.
Quality Function Deployment (QFD)
B. Robust Design and Process
(1). Functional Requirements
(2). Noise Strategies
(3). Tolerance Design
(4). Tolerance and Process Capability
C. Failure Mode and Effects Analysis
(FMEA)
D. Design For X (DFX)
F. Special Design Tools
|
Entry
Requirements
Diploma or Degree holders with relevant working experience
with :
• Project Management Skills;
• Analytical Skills;
• Participants must have at least one potential project
for execution; &
• Basic skills in Excel and Powerpoint
Graduands of Certified Six Sigma Green Belt course
Who
Should Attend
• Quality and/or Training Coordinators ;
• Engineers, Business Unit Managers, Program Managers
and other practitioners/change agents who will be conducting
Six Sigma projects ; or
• Individuals interested in having certification for
Black Belts
Duration
132 hours
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|
Certified
Six Sigma Green Belt |
Course
Objectives
By
the end of the Certified Six Sigma Green Belt, participants
should be able to: Apply the Six Sigma Methodology with main
emphasis on Define, Measure, Analyze, Improve and Control
(DMAIC) approach. The DMAIC methodology is universally recognized
and it is used when a product or process is already existing
and do not meet the desired quality level.
Course
Contents
Six
Sigma Introduction
|
Module
1 : Team Dynamics |
- Six
Sigma philosophy and its role in achieving business
competitive advantage
- The
PDCA Model
- Six
Sigma methodology using DMAIC and DMADV
- Roles
of major players in Six Sigma implementation
- Recommended
steps in implementing a successful six sigma
|
- Why
work in team?
- Team
structure
- Team
leadership skills
|
Module
2 : PLAN Stage
|
Module
3 : DO Stage |
Define
- Identify
and prioritize improvement opportunity
- Form
project teams
- Identify
customer requirements
- Identify
and map process to be improved
|
Analyze
- Root
cause analysis / Process Mapping
- Identify
sources of variation
- Identify
and validate the most significant root cause
Measure
- Identify
what to measure
- Determine
what is the measurement index to use
- Basic
understanding of variation
- Measurement
system analysis
|
Module
4 : CHECK Stage
|
Module
5 : ACT Stage |
Improve
- Establish
improvement solution
- Select
the best improvement solution
- Communicate
the best improvement solution
- Implement
the final improvement solution
- Document
final improvement solution
|
Control
- Establish
a control plan
- Develop
Out of Control Plan (OCAP)
- Implement
monitoring and feedback system
- Review
and evaluate the result of changes
- Document
validated process changes
- Close
and move on to the next project
|
Entry
Requirements
At least a diploma with one year working experience.
Who
Should Attend
Engineers and other practitioners/change agents who will be
assisting
in Six Sigma projects; or individuals interested in progressing
to
achieving certification for Six Sigma Black Belts.
Duration
60 hours
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|
Six
Sigma Champion Training |
Objectives
This Six Sigma Champion Training provides the participants
with the history and some tools of Six Sigma as well as recommendations
for a successful implementation. It is intended to give senior
management an overview of the methodology, highlight critical
success factors and show cases of implementation in manufacturing
and service industries.
Who
Should Attend
For all CEOs, Senior Management, Department Heads, Financial
Controllers, Quality Managers, Human Resource Directors, owners
of projects and personnel that act as liaisons to Executive
level.
About
The Speaker
Dr Uwe H. Kaufmann
Dr Uwe H. Kaufmann is a Singapore-based Management Consultant,
who specialises in Strategy Deployment, Customer Value, People
Potential and Process Excellence. He has extensive experience
in implementing process and organisational improvements for
various companies like Alstom, JPMorgan Chase, Schneider,
Siemens, TRW. He received his Quality Manager with American
Society of Quality and his Six Sigma Master Black Belt qualification
with GE Capital.
Mr. Kenneth Liang
Mr. Kenneth Liang Wai Yin is currently the Managing Consultant of P & Q
Solutions Pte Ltd. His recent certification projects include :ISO9001: 2000
Quality Management System, TS16949: 2002, ISO14001: 2004 EMS, ISO 18001
OHSAS, AS 9001 Aerospace Standard, Cost of Quality (COQ), Project
Management, Six Sigma (Green Belt & Black Belt) projects, Advanced Quality
Planning Champion etc.
He holds a Master of Science degree in Industrial Engineering and
Administrations from Cranfield University in United Kingdom and a Higher
National Diploma in Production Management & Engineering from Oxford (Brooks)
University. He is also a UK trained Charted Engineer in the Institute of
Electrical Engineer and Manufacturing / Production Engineers.
Course
Outline (One day Programme)
Morning
Session
Six Sigma Basics
- Why
do Six Sigma now?
- Why
improve Quality with Six Sigma logic?
- Six
Sigma vs. ISO 9000, TQM, MBQA/SQA. DMAIC vs. DMAIC, Lean.
- What
are Six Sigma general roles and infrastructure requirements?
- The
DMAIC Methodology
- The
“Typical” Roadmap - DMAIC examples.
- Starting
a Six Sigma project selection - a key to success!
- Function
and Application of Six Sigma in various industries. Manufacturing
and Service
- Industry
Deployment Examples.
Afternoon
Session
- How
To Manage Change
- Are
you ready for the change?
- How
to prepare the change?
- How
to implement the change?
- How
to assess the degree of change?
- Make
It Successful
- How
to select Black Belts and Green Belts. Initial consideration.
Selection criteria.
- Developing
Green and Black Belts.
- Why
Six Sigma may fail? Implementing Six Sigma, Dos and Don’ts.
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| Certified Quality
Manager |
Course Objectives
To equip participants with the management as well as technical
knowledge required of a manager. The programme coverage includes
quality standards and concepts, and all other aspects of organizations
& their functions. The course will also look at how managers
can support the attainment of organizational goals, whilst
ensuring customer satisfaction and focus. At the end of the
course, participants will be able to drive organization’s
own SQA.
Who Should Attend
Engineers, managers, and department managers responsible
for quality systems in their organizations
Entry Requirements
A diploma or degree with at least 5 years working experience
in the quality field
Course Contents
Module
1 : Management
• Principles of Management, Communications, The Quality
System
Module
2 : Leadership
• Organizational Leadership, Team Processes, Projects
Module
3 : Strategy Development and Deployment
• Environmental Analysis, Strategic Planning and Assessment,
Deployment
Module
4 : Quality Management Tools
• Problem Solving tools, Measurement : Assessment and
Metrics, Process Management Approaches-I
Module
5 : Customer-Focused Organizations
• Process Management Approaches – II, Customer
Identification and Segmentation, Customer relationship management
and commitment
Module
6 : Quality Models
• Supplier Performance, Training and Development, Quality
Models
Module
7 : Case Studies
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| Certified Quality
Engineer |
Objectives
This course aims to equip participants with a complete
set of tools and techniques for control and improvement of
product quality, reliability and safety. It covers aspects
pertaining to the implementation of an effective quality control
system as well as experimental design for investigation and
quality improvement. They also cover management planning,
inspection and testing to achieve reliable, maintainable and
safe products to customer specifications and requirements.
Who Should Attend
Engineers or Managers who intend to acquire knowledge
in quality assurance and statistical methods to improve product
quality, diagnose and solve various industrial quality problems
for overall improvement of the quality systems.
Entry Requirements
A diploma or degree with at least 1 year working experience
in the quality field
Course Contents
Module
1 : Quality Practices and Application
• Quality Systems; Product, Process and Material Control;
Quality Audit; Quality Improvement Tools: Cost of Quality,
Continuous Improvement Tools Quality Planning & Management;
Six Sigma Approach, Human Resource Management; Supplier Management
Module
2 : Statistical Principals and Application
• Statistical Quality Control; Statistical Inference;
Correlation and Regression Analysis; Statistical Process Control;
Design of Experiments
Module
3 : Measurement Systems
• Metrology; Repeatability & Reproducibility Studies,
Destructive & Non-destructive Testing Concept
Module
4 : Reliability, Maintainability & Product Safety
• Basic Reliability Concepts : “Bath Tub”
Curve, Weibull Distribution, Statistical Application, Reliability
Prediction and Redundancy; Reliability Programme
• Maintainability Measures, Prediction, Preventive Maintenance
Scheduling
• Product Safety : Design Review; Hazard Analysis; Failure
Mode, Effects and Critically Analysis ( FMECA ); Fault Tree
Analysis ( FTA )
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| Certified Reliability
Engineer |
Objectives
To provide participants with knowledge in Reliability Engineering. The programme covers the basic principles in Reliability,
Availability and Maintainability, Reliability Management Control and the tools used in Reliability Engineering. At the end of the
course, participants will be able to:
-
Assume the role of a reliability engineer in planning and implementing the Reliability Programme as well as predict,
test and improve product reliability
-
Be adequately prepared to sit for the CRE examinations conducted by SQI & ASQ
Who Should Attend
Engineers and managers who intend to acquire knowledge
in reliability engineering and mathematical methods to improve
product reliability, diagnose and solve various reliability
problems for overall improvements of the quality systems
Entry Requirements
- A Diploma with 2 years of working experience in the quality field
- A Degree (working experience not necessary)
Course Contents
Module
1 : Reliability Management and Product Safety & Liability
• Planning & Resource Management; Operations Management
Module
2 : Probability & Statistical Tools
• Basic Concept; Statistical Inference; Design of Experiments
Module
3 : Modelling and Predictions
• Reliability Allocation; Reliability Modeling; Reliability Predictions
Module
4 : Reliability Tools in Design and Development
• Developing customer needs; Design Techniques; Parts Control & Management; Management
Technique
Module
5 : Data Collection and Analysis and Corrective Action
• Failure Reporting & Corrective Action Systems; Root Causes Analysis; Fault Tree Analysis ( FTA )
Module
6 : Reliability Testing
• Pre-development Planning; Development Testing; Product Testing
Module
7 : Maintainability and Availability
• Planning & developing a maintainability program; Maintainability Prediction; Availability;
Design for maintainability; Built-in Test; Design Review
Duration & Course Fees
-
106 hours
-
Member: $2550/$2126 (SDF)
-
Non Member: $3060/$2636 (SDF)
-
SDF support is applicable to SME only.
-
All fees stated are subjected to 7% GST.
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| Certified Quality
Supervisor |
Objectives
To provide participants with a well-rounded and comprehensive
training in quality control. It also introduces participants
to the concepts of reliability and maintainability as well
as motivation and human factors.
Who Should Attend
Supervisors, line leaders, senior technicians
Entry
Requirements
Diploma, “A” Levels/3 years working experience,
“O” levels/5 years working experience.
Course Contents
Module
1 – Quality Methodology & Management
Quality
Control Concepts and Techniques
• The importance of quality; TQC concepts, Types of
inspection activities; Control of Non-Conforming Materials;
An Overview of ISO 9001:2000 QMS
Quality
Cost
• Concepts & Relevance of Quality Cost
• Elements of Prevention Cost, Appraisal Costs and Failure
Costs
Quality
Auditing
• Types of Audits & Purposes, Preparation and planning
for Audit, Performing the Quality Audit
Motivation
& Human Factors
• Motivation Theory & Techniques
Module
2 – Statistical Quality Control
Fundamentals
of Probability and Statistical Methods
• Industrial Statistics
• Sampling Plans and Distributions, Statistical Inference,
Construction and application of Control Charts
Module
3 – Metrology & Reliability
Blueprint
Reading
• Geometrical Dimensioning & Tolerancing
Metrology
& Calibration
• Types of Measurement Characteristics, Calibration
Control System
Reliability
& Maintainability Concepts
• Failure models & predictions, MTBF, MTTF, MTTR,
FMEA
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| Certified Quality
Inspector |
Objectives
To equip participants with a well-rounded and comprehensive
training in quality inspection. It was developed with the
aim to give recognition to the non-professionals who are involved
in the field of quality assurance as a skill gained and to
help contribute to their company’s inspection system.
Who Should Attend
Inspectors, line leaders and production operators whose
work is related to the quality control function and who intend
to acquire further knowledge and skills in order to upgrade
the quality of products and services
Entry Requirements
Sec 3 with 6 months confirmed inspection experience, primary
6 with 3 years inspection experiences
Course Content
Module
1 : Quality Tools/Awareness, Inspection Tools
• Introduction to quality; Types of inspection/inspection
activities; Introduction to sampling plan, QC Tools; Construction/application
of charts. Calibration
Module
2 : Inspection Tools ( Mechanical )
• Blueprint Reading, Hand Tools for inspection; Precision
inspection equipment; Fixture; Types of mechanicals
Module
3 : Inspection Tools ( Electronics/Electrical )
• Electronic symbols; schematic & layout diagrams;
Electronics components: Types, specification & identification;
Hand Tools measurement and tests; Oscilloscope; PCB inspection
Module
4 : Inspection Tools ( Chemical )
• Handling chemical; Basic chemical chemistry; Concentration,
Density & Viscosity, Use of spectrophotometer & pH
meter
Duration
Module 1,2,3 or 4 : 63 hours ( Package A )
Module 1,2,3 & 4 : 81 hours ( Package B )
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| Certified Quality
Technician |
Objectives
This course is designed for participants who want to be
professionally trained as Quality Assurance/Quality Engineering
Technicians. It is also highly recommended for students who
have completed the Certified Quality Inspector (CQI) course
to advance further in their careers. Participants will obtain
a well-rounded and comprehensive training in advanced quality
knowledge.
Who Should Attend
CQI graduates, Industrial Engineering personnel, technicians,
supervisors, line leaders. “N” level holders and
ITE graduates are welcome to attend
Course Contents
• Total Quality
Control
- The Quality Gurus and their approaches to TQ
• Quality Management Systems
- ISO Series of Standards, Singapore Quality Award (SQA)
• Geometric Dimensioning & Tolerancing
- The Concept of Datums, Geometric Characteristics, Comparison
of GD& T Symbols
• Engineering Drawing & Blue Prints
• Introduction to SPC
- 7 QC Tools, Process Variation, Control Chart Applications
• Advanced Metrology
- Measurement of Taper
Plug Gauge, Ring Gauge & Taper Bore, Convex and Concave
Surfaces, Surface and Roundness Measurement, Co-ordinate Measurement
Machine
• Industrial Engineering
- Introduction to Work Study, Tools & Techniques, Sampling
& Analytical Estimating
Entry Requirements
'N' levels with 3 years work experience
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| Certified
Service Quality Executive
|
Objectives
To help equip Executives in both the Service and Manufacturing sector with the tool and techniques to improve Quality and Service in their organizations and to drive their organizations towards Service Quality Excellence.
Who Should Attend
CQI graduates, Industrial Engineering personnel, technicians,
supervisors, line leaders. “N” level holders and
ITE graduates are welcome to attend
Course Contents
Quality Management Systems: ISO 9000:2000(QMS Applications)
- Quality Planning & Management
- Supplier Management
- Human Resource Management: Quality Executives’ focus on HRM
- Customer Relationship Management: Strategies for successful Customer Relationship Management
Leadership, Strategic Project Development and Deployment
- Project Management
- Team Leadership
- Team Dynamics & Performance
- Change Management: Negotiation & Conflict Resolution Techniques/ Motivation Techniques/Communication
- Organizational Leadership: Leadership & TQM Organisational Culture
Quality Practices and Application
- Product Process & Material Control
- Quality Improvement Tools : Statistics & its Application /Stratification/ Check Sheets / Histogram / Pareto Diagram / Cause & Effect Diagram / Scatter Diagram / Control Chart
- Applications in Service Quality : / Understanding the Nature of Services / Delivery of Services / Service Measurement & Customer Satisfaction /Managing Service Staff/ Mystery Shoppers Case Study
Six Sigma & Lean Enterprise
- Six Sigma
Approach
- Productivity & Quality Competitive Excellence :
Productivity for Achieving Competitive Excellence
Course Benefits
- Provides a good
insight and a thorough understanding of the Service Quality
Management System
- Equips
participants with the tools and techniques for Service
Quality Excellence.
- Provides a clear
understanding of successful Project Management
- Provides a
systematic approach to Service Quality Excellence
- Provides a good
perspective of the Executive’s role in supporting
Organisations Service Quality Excellence goals.
Entry Requirements
A diploma or a degree
with at least 1 year working experience in the Service or
Quality field
Who Should Attend
- Executives
- Managers
- Anyone who is
responsible for the Quality Management System in their
Organisation
- Anyone who is
interested in contributing to or improving the Service
Quality in their Organisation
Duration
Fee
- Member :$2,247
- Non Member:
$2696.40
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| Certified Service
Quality |
Objectives
Participants are provided with the necessary knowledge
and skills to deliver good customer service. It also provides
the basic for designing, managing, controlling and implementing
a service quality programme in an organization.
Who Should Attend
Customer Service executives, officers, service providers,
and anyone who needs to deal with customers regularly. Anyone
who is interested in improving their interpersonal skills
for a more successful career.
Course Contents
Module
1
• Understanding Service and Service Quality
• Understanding Customers’ Expectations and The
Nature of Customer Service
• The Key Challenges of Customer Service
• Strategy Formulation for Success
• Managing Key Processes and Measuring Performance
• Improving Teamwork, Commitment, Total Involvement
• A Practical Guide to Achieving Service Quality Results
Module
2
• Personal Selling & the Marketing Concept
•
Developing a Product/Service, Customer, and Presentation Strategy
• The Role of Problem Solving in Customer Service
• Negotiation Skill
• Barriers to Problem Solving & Decision Making
• EQ at Work
• Effective Business Writing Strategies
Entry Requirements
Professionals involved in serving customers and/or handling
customer complaints. Preferably 2 years working experience
in customer-service related function.
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| Industrial Diploma
in Quality |
Course Objective
This course is specially designed for participants who
are interested to upgrade themselves and keep abreast of the
developments in quality management. It equips participants
with in-depth knowledge of quality management concepts, tools,
techniques and strategies that are applicable to industries
like manufacturing, service and etc. Participants are required
to combine the acquisition of knowledge with its application
in their Graduation Projects. The Graduation Project should
be a work-related topic pertaining to improvement in work
processes and quality of products and services.
Course Content
Level One
1.
English Module
• Writing Skills – Grammar, Tenses, Vocabulary
• Writing Concisely - Developing an Introduction,
Elaborating the contents and formulating conclusions
• Writing a Technical Report – Abstract, Introduction,
Findings, Recommendations and Conclustions
2.
Business Organisation I
• Business Firm and Incorporated Company
• Organisation structure, organisational conversion
process, organisation culture
• TQM organization – TQM Culture, Concepts
• Framework for managing quality and business process
• Communication & Motivation
• Introduction to Marketing
3.
Engineering Mathematics I
• Simultaneous Equations, Indices, Surds & Logarithms
• Theory of Quadratic Equations and Functions
• Coordinate Geometry and The Straight Line
• Circular Measure, Trigonometrical Ratios and Equations
4.
Productivity, Quality and Industrial Engineering
• What is Service Quality Standard
• Productivity and Waste Reduction
• What is Work Study, Method Study and Time Study
• Tools & techniques for Analysis – Check
Sheet, Pareto diagram, Histogram, Control Charts, Affinity
Diagram, Tree Diagram, Process decision program chart, Priorization
matrics, Activity Network diagram)
5.
Certified Service Quality
• Understanding Service, Service Quality, Work Processes
and Process Improvement
• Strategy for Customer Service, Negotiation and Problem
Solving
• EQ in Customer Service
• Successful Selling Skills in Services
Level Two
1.
Certified Quality Supervisor
• Module 1 - Quality Methodology & Management
• Module 2 - Probability and statistical methods
• Module 3 - Metrology and Reliability
2.
Engineering Mathematics II
• Algebra I & II
• Calculus 1 & II
3.
Business Organisation II
• Recruitment and Selection
• Job Analysis and Job Design
• Training
• Legalisation - Employment Act and Industrial Relation
Act
Level Three
1.
Certified Quality Engineer – Module 1
• Quality Systems
• Product, Process and Material Control
• Quality Audit
• Quality Improvement Tools: Cost of Quality, Continuous
Improvement Tools
• Quality Planning & Management
• Human Resource Management
2.
Project Analysis
• Project Work as a continuousEngineers and managers who intend to acquire knowledge in
reliability engineering and mathematical methods to improve
product reliability, diagnose and solve various reliability
problems for overall improvements of the quality systems.duct Quality Improvement Project
• Process Improvement Project
Entry
Requirements
ITC, NTC-2, GCE ‘N’ & ‘O’ Level
passes including a C6 in ‘O’ Level English* (as
a first language) or its equivalent and two years of working
experience.
*Applicants without a C6 in ‘O’ Level English
are required to sit for the IELTS (International English Language
Testing System) and attain a band of 5 points within the duration
of the diploma course before they are allowed to graduate.
SQI graduates of certification programmes are eligible for
exemptions.
Course
Instructors
Quality Managers, Engineers and professionals from the industry
and tertiary institutions.
Who Should Attend
Supervisors, Line Leaders and Senior technicians whose
work is related to the manufacturing, quality control and
maintenance function and who aspire to further their careers.
Registration
Fees
$50/- (Non-refundable)
Course Duration
This is a 2.5-year part-time course. Participants are
given a maximum duration of 4 years to complete the course.
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COURSE
OBJECTIVES
This course aims to equip individuals with the right understanding
to apply the concepts in the new ISO 9000:2000 standards.
The programme seeks to develop competency in the understanding
and applications of the ISO 9000 standards. Demonstrating
such competency strengthens the individual’s credibility
and the organization he/she represents.
Participants
may elect to sit for the ISTO examination at the end of the
course. Passing the ISTO examination enables individuals to
obtain global recognition on international standards. Such
certification will also help organisations select staff and
assign them responsibilities pertaining to the management
of the quality management system. In addition, organizations
are also able to provide confidence to relevant parties as
to the capability of their staff.
CONTENT
• The eight quality management principles on which the
ISO 9000:2000 series of standards is based.
• The fundamentals of a quality management system.
• The terminology utilized in ISO 9001:2000 and ISO
9004:2000.
• The application of ISO 9001:2000 requirements within
an organization.
• Understanding of the principles of a Process Approach
to quality management systems.
• An understanding of the type and amount of documentation
required by ISO 9001:2000, and the interpretation of these
requirements to different kinds of organizations.
• The implications for conformity assessment of quality
management systems based on the process approach, with reduced
emphasis on documentation.
*Lecturers
conducting the workshop are quality professionals from Singapore
Quality Institute and PSB Certification.
WHO SHOULD ATTEND
Management Representatives, Internal Quality Auditors, Managers,
Engineers and Supervisors who are involved in the development,
implementation or maintenance of ISO 9000:2000 Quality Management
Systems.
FEES
(inclusive of 2 teabreaks, training materials & certificates*)
*Candidates
who complete the workshop will be issued a Certificate of
Attendance.Candidates who pass the ISTO examination will be
issued a Certificate of Competency.
[
Download
Application Form ]
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| ASQ Certified Examinations |
American Society for Quality (ASQ)
Singapore Quality Institute is the Certified Examination
Centre for ASQ examinations locally. Members can apply for
the ASQ Certified Examination through SQI.
The ten categories of the ASQ examination are:
- ASQ - Certified Quality Manager
- ASQ - Certified Reliability Engineer
- ASQ - Certified Quality Engineer
- ASQ - Certified Quality Auditor
- ASQ - Certified Software Quality Engineer
- ASQ - Certified Quality Technician
- ASQ - Certified Mechanical Inspector
- HACCP (Hazard Analysis Critical Control Point)
- ASQ - Certified Quality Improvement Associate
- ASQ - Certified Six Sigma Black Belt
ASQ handbooks can be obtained from SQI at S$5.00
per copy. Non-Members of Singapore Quality Institute (SQI)
will have to pay an administration fee of S$50 if applying
for the examinations.
The administration fee covers expenses incurred
in:
a) Classroom Booking Charges
b) Procter Fee and
c) Postage
Non-Members
of SQI must apply any of the ASQ Certified Exams directly
to ASQ by doing either one of the 2 following ways:
1.
Go to the site ASQ
Certification Application and apply it on-line.
2. Get the application form from SQI office and then send
the completed application form by post.
For further enquiries,
please contact the SQI Secretariat at
Tel: (65) 6467 4225 Fax: (65) 6467 4226 or E-mail: enquiries@sqi.org.sg
Singapore Quality Institute
66 Tannery Lane #06-07 Sindo Building
Singapore 347805
or vist American Society
for Quality at www.asq.org.
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