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SQI Programs - Certified Courses
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Certified
Six Sigma Black Belt |
Course
Objectives
Participants will learn how to apply statistical methods for business process improvement,
including how to:
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Communicate the benefits of Six Sigma as a business strategy
across the organization
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Align with management in the deployment of Six Sigma
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Build a successful infrastructure for Six Sigma deployment
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Integrate Six Sigma with other improvement methods
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Select successful Six Sigma projects and project teams
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Significantly increase profitability through Six Sigma
projects
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Course
Contents |
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ENTERPRISE DEPLOYMENT
• Enterprise View, Leadership
• Organizational Goals & Objectives, History of Organizational Improvement
BUSINESS PROCESS MANAGEMENT
• Process vs Functional View
• Voice of Customer, Business Results
• Process Performance Metrics, Benchmarking, Financial Benefits
PROJECT MANAGEMENT
• Project Charter and Plan, Team Leadership
• Team Dynamics and Performance, Change Agents
DEFINE
• Project Definition/ Scope/ Selection
• Metrics, Problem Statement
MEASURE
• Process Analysis & Documentation
• Minitab Software Application
• Probability & Statistics
• Collecting & Summarizing Data using Minitab
• Properties & Applications of Probability Distributions
• Measurement Systems Analysis
• Analyzing Process Capability
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ANALYZE
• Hypothesis Testing
• ANOVA
• Non-Parametric Test
• Multivari Chart
• Simple Linear Regression
• Multiple Regression
IMPROVE
• Full Factorial Design of Experiment (DOE)
• Fractional Factorial Design of Experiment
• Response Surface Methodology (RSM)
• Evolutionary Operation (EVOP)
CONTROL
• Statistical Process Control
• Advanced Statistical Process Control
• Lean Tools for Control / Measurement System
Re-Analysis
LEAN ENTERPRISE
• Lean Concepts
• Lean Tools
• Total Productive Maintenance
DESIGN FOR SIX SIGMA
• Introduction, Quality Function Deployment
• Robust Design & Process, Failure Mode & Effects Analysis
• Design for X, Special Design Tool
PROJECT BRIEFING
• Project Briefing
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Entry
Requirements
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Diploma or Degree holders with relevant working experience; and possess Project Management Skills; Analytical Skills.
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Participants must have at least one potential project for execution; and possess Basic Skills in
MS Excel and Power-Point applications.
Who
Should Attend
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Quality and/or Training Coordinators
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Engineers, Business Unit Managers, Program Managers and other practitioners/change agents who will be conducting Six Sigma projects
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Individuals interested in having certification for Black Belts
Special Note
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Participants need to bring their own laptops for Minitab Software Application training.
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Participants must pass a written examination and assessment of a Six Sigma Black Belt project which has to be completed within two years from the commencement date of study.
Duration
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Classroom Training – 3 weekdays over approx 4 months (Mon; Wed & Fri / 7pm to 10pm)
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Written Examination – held approx 4 weeks from end of course
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Project Assessment – within 2 years from commencement date of study
Course Fees
For Enquiries
Call: Jeffrey Tan @ 98183736
Tel: 67490728 Fax: 64674226
Email: jeffreytan@sqi.org.sg
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Certified
Six Sigma Green Belt |
Course
Objectives
By the end of the Certified Six Sigma Green Belt, participants should be able to: Apply the Six Sigma Methodology with main emphasis on Define, Measure, Analyze, Improve and Control (DMAIC) approach. The DMAIC methodology is universally recognized and it is used when a product or process is already existing and do not meet the desired quality level.
Course
Contents
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Six
Sigma Introduction
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Module
1 : Team Dynamics |
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Six
Sigma philosophy and its role in achieving business
competitive advantage
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The
PDCA Model
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Six
Sigma methodology using DMAIC and DMADV
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Roles
of major players in Six Sigma implementation
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Recommended
steps in implementing a successful six sigma
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Why
work in team?
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Team
structure
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Team
leadership skills
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Module
2 : PLAN Stage
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Module
3 : DO Stage |
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Define
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Identify
and prioritize improvement opportunity
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Form
project teams
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Identify
customer requirements
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Identify
and map process to be improved
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Analyze
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Root
cause analysis / Process Mapping
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Identify
sources of variation
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Identify
and validate the most significant root cause
Measure
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Identify
what to measure
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Determine
what is the measurement index to use
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Basic
understanding of variation
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Measurement
system analysis
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Module
4 : CHECK Stage
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Module
5 : ACT Stage |
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Improve
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Establish
improvement solution
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Select
the best improvement solution
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Communicate
the best improvement solution
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Implement
the final improvement solution
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Document
final improvement solution
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Control
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Establish
a control plan
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Develop
Out of Control Plan (OCAP)
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Implement
monitoring and feedback system
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Review
and evaluate the result of changes
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Document
validated process changes
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Close
and move on to the next project
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Entry
Requirements
At least a diploma with one year working experience.
Who
Should Attend
Engineers and other practitioners/change agents who will be assisting
in Six Sigma projects; or individuals interested in progressing to
achieving certification for Six Sigma Black Belts.
Duration
60 hours
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Certified Quality
Manager |
Course Objectives
To equip participants with the management as well as technical knowledge required of a manager. The programme coverage includes quality standards and concepts, and all other aspects of organizations & their functions. The course will also look at how managers can support the attainment of organizational goals, whilst ensuring customer satisfaction and focus. At the end of the course, participants will be able to drive organization’s own SQA.
Who Should Attend
Engineers, managers, and department managers responsible for quality systems in their organizations
Entry Requirements
A diploma or degree with at least 5 years working experience in the quality field
Course Contents
Module 1 : Management
Module 2 : Leadership
Module 3 : Strategy Development and Deployment
Module 4 : Quality Management Tools
Module 5 : Customer-Focused Organizations
Module 6 : Quality Models
Module 7 : Case Studies
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Certified Reliability
Engineer |
Objectives
To provide participants with knowledge in Reliability Engineering. The programme covers the basic principles in Reliability, Availability and Maintainability, Reliability Management Control and the tools used in Reliability Engineering. At the end of the course, participants will be able to:
Assume the role of a reliability engineer in planning and implementing the Reliability Programme as well as predict, test and improve product reliability
Be adequately prepared to sit for the CRE examinations conducted by SQI & ASQ
Who Should Attend
Engineers and managers who intend to acquire knowledge in reliability engineering and mathematical methods to improve product reliability, diagnose and solve various reliability problems for overall improvements of the quality systems.
Entry Requirements
Diploma or degree with at least 2 years working experience in the quality related field.
Course Contents
Module 1 : Reliability Management and Product Safety & Liability
Module 2 : Probability & Statistical Tools
Module 3 : Modeling and Predictions
Module 4 : Reliability Tools in Design and Development
Module 5 : Data Collection and Analysis and Corrective Action
Module 6 : Reliability Testing
Module 7 : Maintainability and Availability
Duration & Course Fees
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Certified Quality
Engineer |
Objectives
This course aims to equip participants with a complete
set of tools and techniques for control and improvement of
product quality, reliability and safety. It covers aspects
pertaining to the implementation of an effective quality control
system as well as experimental design for investigation and
quality improvement. They also cover management planning,
inspection and testing to achieve reliable, maintainable and
safe products to customer specifications and requirements.
Who Should Attend
Engineers or Managers who intend to acquire knowledge
in quality assurance and statistical methods to improve product
quality, diagnose and solve various industrial quality problems
for overall improvement of the quality systems.
Entry Requirements
A diploma or degree with at least 1 year working experience
in the quality field
Course Contents
Module
1 : Quality Practices and Application
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Quality Systems; Product, Process and Material Control;
Quality Audit; Quality Improvement Tools: Cost of Quality,
Continuous Improvement Tools Quality Planning & Management;
Six Sigma Approach, Human Resource Management; Supplier Management
Module
2 : Statistical Principals and Application
Module
3 : Measurement Systems
Module
4 : Reliability, Maintainability & Product Safety
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Basic Reliability Concepts : “Bath Tub”
Curve, Weibull Distribution, Statistical Application, Reliability
Prediction and Redundancy; Reliability Programme
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Maintainability Measures, Prediction, Preventive Maintenance
Scheduling
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Product Safety : Design Review; Hazard Analysis; Failure
Mode, Effects and Critically Analysis ( FMECA ); Fault Tree
Analysis ( FTA )
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Certified Quality
Supervisor |
Objectives
To provide participants with a well-rounded and comprehensive
training in quality control. It also introduces participants
to the concepts of reliability and maintainability as well
as motivation and human factors.
Who Should Attend
Supervisors, line leaders, senior technicians
Entry
Requirements
Diploma, “A” Levels/3 years working experience,
“O” levels/5 years working experience.
Course Contents
Module
1 – Quality Methodology & Management
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Quality
Control Concepts and Techniques
-The importance of quality; TQC concepts, Types of
inspection activities; Control of Non-Conforming Materials;
An Overview of ISO 9001:2000 QMS
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Quality
Cost
- Concepts & Relevance of Quality Cost
- Elements of Prevention Cost, Appraisal Costs and Failure
Costs
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Quality
Auditing
- Types of Audits & Purposes, Preparation and planning
for Audit, Performing the Quality Audit
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Motivation
& Human Factors
- Motivation Theory & Techniques
Module
2 – Statistical Quality Control
Module
3 – Metrology & Reliability
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Blueprint
Reading
- Geometrical Dimensioning & Tolerancing
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Metrology
& Calibration
- Types of Measurement Characteristics, Calibration
Control System
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Reliability
& Maintainability Concepts
- Failure models & predictions, MTBF, MTTF, MTTR,
FMEA
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Certified Quality
Technician |
Objectives
This course is designed for participants who want to be
professionally trained as Quality Assurance/Quality Engineering
Technicians. It is also highly recommended for students who
have completed the Certified Quality Inspector (CQI) course
to advance further in their careers. Participants will obtain
a well-rounded and comprehensive training in advanced quality
knowledge.
Who Should Attend
CQI graduates, Industrial Engineering personnel, technicians,
supervisors, line leaders. “N” level holders and
ITE graduates are welcome to attend
Course Contents
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Total Quality
Control
- The Quality Gurus and their approaches to TQ
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Quality Management Systems
- ISO Series of Standards, Singapore Quality Award (SQA)
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Geometric Dimensioning & Tolerancing
- The Concept of Datums, Geometric Characteristics, Comparison
of GD& T Symbols
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Engineering Drawing & Blue Prints
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Introduction to SPC
- 7 QC Tools, Process Variation, Control Chart Applications
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Advanced Metrology- Measurement of Taper
Plug Gauge, Ring Gauge & Taper Bore, Convex and Concave
Surfaces, Surface and Roundness Measurement, Co-ordinate Measurement
Machine
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Industrial Engineering
- Introduction to Work Study, Tools & Techniques, Sampling
& Analytical Estimating
Entry Requirements
'N' levels with 3 years work experience
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Certified Quality
Inspector |
Objectives
To equip participants with a well-rounded and comprehensive
training in quality inspection. It was developed with the
aim to give recognition to the non-professionals who are involved
in the field of quality assurance as a skill gained and to
help contribute to their company’s inspection system.
Who Should Attend
Inspectors, line leaders and production operators whose
work is related to the quality control function and who intend
to acquire further knowledge and skills in order to upgrade
the quality of products and services
Entry Requirements
Sec 3 with 6 months confirmed inspection experience, primary
6 with 3 years inspection experiences
Course Content
Module
1 : Quality Tools/Awareness, Inspection Tools
Module
2 : Inspection Tools ( Mechanical )
Module
3 : Inspection Tools ( Electronics/Electrical )
Module
4 : Inspection Tools ( Chemical )
Duration
Module 1,2,3 or 4 : 63 hours ( Package A )
Module 1,2,3 & 4 : 81 hours ( Package B )
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Certified Service
Quality |
Objectives
Participants are provided with the necessary knowledge and skills to deliver good customer service. It also provides the basic for designing, managing, controlling and implementing a service quality programme in an organization.
Who Should Attend
Customer Service executives, officers, service providers, and anyone who needs to deal with customers regularly. Anyone who is interested in improving their interpersonal skills for a more successful career.
Course Contents
Module 1
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Understanding Service and Service Quality
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Understanding Customers’ Expectations and The Nature of Customer Service
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The Key Challenges of Customer Service
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Strategy Formulation for Success
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Managing Key Processes and Measuring Performance
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Improving Teamwork, Commitment, Total Involvement
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A Practical Guide to Achieving Service Quality Results
Module 2
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Personal Selling & the Marketing Concept
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Developing a Product/Service, Customer, and Presentation Strategy
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The Role of Problem Solving in Customer Service
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Negotiation Skill
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Barriers to Problem Solving & Decision Making
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EQ at Work
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Effective Business Writing Strategies
Entry Requirements
Professionals involved in serving customers and/or handling customer complaints. Preferably 2 years working experience in customer-service related function.
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Certified
Service Quality Executive
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Objectives
To help equip Executives in both the Service and Manufacturing sector with the tool and techniques to improve Quality and Service in their organizations and to drive their organizations towards Service Quality Excellence.
Who Should Attend
CQI graduates, Industrial Engineering personnel, technicians, supervisors, line leaders. “N” level holders and ITE graduates are welcome to attend
Course Contents
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Management Function
- Quality Management Systems: ISO 9000:2000(QMS Applications)
- Quality Planning & Management
- Supplier Management
- Human Resource Management: Quality Executives’ focus on HRM
- Customer Relationship Management: Strategies for successful Customer Relationship Management
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Leadership, Strategic Project Development and Deployment
- Project Management
- Team Leadership
- Team Dynamics & Performance
- Change Management: Negotiation & Conflict Resolution Techniques/ Motivation Techniques/Communication
- Organizational Leadership: Leadership & TQM Organisational Culture
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Quality Practices and Application
- Product Process & Material Control
- Quality Improvement Tools : Statistics & its Application /Stratification/ Check Sheets / Histogram / Pareto Diagram / Cause & Effect Diagram / Scatter Diagram / Control Chart
- Applications in Service Quality : / Understanding the Nature of Services / Delivery of Services / Service Measurement & Customer Satisfaction /Managing Service Staff/ Mystery Shoppers Case Study
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Six Sigma & Lean Enterprise
- Six Sigma Approach
- Productivity & Quality Competitive Excellence : Productivity for Achieving Competitive Excellence
Course Benefits
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Provides a good insight and a thorough understanding of the Service Quality Management System
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Equips participants with the tools and techniques for Service Quality Excellence.
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Provides a clear understanding of successful Project Management
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Provides a systematic approach to Service Quality Excellence
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Provides a good perspective of the Executive’s role in supporting Organisations Service Quality Excellence goals.
Entry Requirements
A diploma or a degree with at least 1 year working experience in the Service or Quality field
Who Should Attend
Duration
4 months / 93 hours
Fee
Member :$2,255
Non Member: $2,710
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COURSE
OBJECTIVES
This program is to equip participants with the necessary Food Safety Management Systems requirements (FSMS) and auditing skills in assessing a FSMS effectively in food and food-related industries.
CONTENT
Day One
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Interactive Communication along & across the food chain
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Terms & Definitions associated with ISO22000:2005 FSMS
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What is pre-requisite program (PRP)?
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What is operational pre-requisite program (PRP)?
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Interpretation of seven HACCP principles
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Hazard identification & assessment techniques
Established of critical limit (CL) & operating limit (OL)
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Cross reference between the 12 HACCP application steps & ISO 22000:FSMS model
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Application of logical approach to determine critical control point (CCP)
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Major clauses of ISO 22000:2005 FSMS & their interpretation
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Practical work examples in demonstrating ISO 22000:2005 FSMS concept
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Essential requirements for determining the effectiveness of ISO22000:2005 model
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Class-room exercise & discussion
Day Two
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Definition of audit
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Characteristics of audits
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Purpose of audits
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Fundamental rules for auditing FSMS audit criteria
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Essential elements / principal activities in audit
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The FSMS audit process / preparation of audits
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Checklist for document review / audit trials
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Audit methodology / audit Techniques
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Analysis of audit result
Definition and drafting of non-compliance / audit report
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Practical assignment
WHO SHOULD ATTEND
Managers, executives, supervisors and management staff who want to gain knowledge on ISO 22000:2005 Food Safety Management Systems and staff who are likely or currently involved in implementing and maintaining ISO 22000 FSMS and key personnel assigned for internal audits, management representatives (MR), etc.FEES (inclusive of 2 teabreaks, training materials & certificates*)
*Candidates who complete the workshop will be issued a Certificate of Attendance. Candidates who pass the ISTO examination will be issued a Certificate of Competency.
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