Course Objectives
This course aims to equip individuals with the right understanding to apply the concepts in the new ISO 9000:2000 standards. The course content is based on the ISTO examinations. ISTO stands for The International Standardized Testing Organisation (ISTO), a Switzerland based organization which offers ISO9000:2000 examinations worldwide.

The programme seeks to develop competency in the understanding and applications of the ISO 9000 standards. Demonstrating such competency strengthens the individual’s credibility and the organization he/she represents.

Participants may elect to sit for the ISTO examination at the end of the course. Passing the ISTO examination enables individuals to obtain global recognition on international standards. Such certification will also help organisations select staff and assign them responsibilities pertaining to the management of the quality management system. In addition, organizations are also able to provide confidence to relevant parties as to the capability of their staff.

Content

• The eight quality management principles on which the ISO 9000:2000 series of standards is based.
• The fundamentals of a quality management system, as described in ISO 9000:2000.
• The terminology utilized in ISO 9001:2000 and ISO 9004:2000, as described in ISO 9000:2000.
• The application of ISO 9001:2000 requirements within an organization.
• Understanding of the principles of a Process Approach to quality management systems.
• An understanding of the type and amount of documentation required by ISO 9001:2000, and the interpretation of these requirements to different kinds of organizations.
• The implications for conformity assessment of quality management systems based on the process approach, with reduced emphasis on documentation.

Who Should Attend
Management Representatives, Internal Quality Auditors, Managers, Engineers and Supervisors who are involved in the development, implementation or maintenance of ISO 9000:2000 Quality Management Systems.

Fees
Fees are inclusive of meals, training materials and certificates.
*Candidates who complete the workshop will be issued a Certificate of Attendance. Candidates who pass the ISTO examination will be issued a Certificate of Competency.

2-day Workshop on ISO 9000:2000
Member $470
Non-Member $510

2-day Workshop on ISO 9000:2000 and ISTO Examination
Member $580
Non-Member $630

Course Schedule
10 and 11 February 2003
8 and 9 May 2003
5 and 6 August 2003
6 and 7 November 2003

Exams Schedule
22 February 2003
24 May 2003
23 August 2003
22 November 2003

Venue
Blk 52 #03-12
(Inside Ngee Ann Polytechnic)
535 Clementi Road
Singapore 599489

Time
9.30 am to 5 pm

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